Service Desk Analyst
Tech Industry Company
Gdańsk, , Poland
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Job Details
Responsibilities:
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English
- Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Requirements:
- 0-2 years’ experience in a IT Support or Customer service in a global organization
- Fluency in Hungarian & English language
- Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency
- Should have good logical reasoning skills, Customer Service skills
- Should be a team player & work collaboratively with onsite and offshore team
What we offer:
- Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
- Premium insurance for medical services for employee and family members- Luxmed
- Life & Disability Insurance for employees and family members- Generali
- Profitable Voluntary Pension Fund
- Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
- Integration and cultural events for employees
- Reword and recognition program for high performers
- Employee Referral bonuses
- Relocation assistance - Accommodation, travel and other expenses covered
- Friendly and chill atmosphere and company culture
TIS Service Desk
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