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Service Desk Analyst, Assoc
Entertainment & Media Industry Company
New York, NY, United States
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Description
Global Service Desk: Customer Solutions Expert
A Little About Us
The Global Service Desk provides world-class customer service to Yahoos when delivering end to end support for all technologies including hardware, software, networking, mobile devices, A/V, and more. Even before a Yahoo’s day one, the Global Service Desk is the friendly face of IT, playing a pivotal role within the company. The team supports a mixed environment of Mac, Windows, Virtual Machines, and Linux/Fedora. We are a fast-paced team, committed to providing excellent customer experiences and delivering innovative solutions to technology problems big and small.
A Lot About You
You are passionate about using technology to find solutions for those around you. You thrive in an open environment where collaboration is more than encouraged. You have experience helping people and working with technology yet still get excited by both. You’re used to being part of a team but are able to thrive on your own and take initiative. You communicate clearly, embrace accountability, are well organized, and make sure that above all else, the job gets done. What is that job? We’re glad you asked…
Your Day
• Support your colleagues across Yahoo to solve their technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
• Troubleshoot technical issues through a variety of communication methods:live chat, phone, email)
• Communicate through a variety of methods: With your global team to deliver exemplary solutions and with the Yahoos you support to enable their success.
• Document as you go: support provided in tickets, projects completed, additions to the knowledge base, and changes made to your location’s environment.
• Manage the logistics and maintenance of IT asset inventory, shipping, and receiving for your location
• Deployment of machines (Linux, Mac)
You Must Have
• Great people skills are without question – be driven to solve people’s problems and make their day.
• Strong communication skills (written, verbal, pantomime, shadow puppets)
• Bachelor’s degree or equivalent experience.
• Willingness to learn and improve, both yourself and your surroundings
• Mac and Windows troubleshooting experience
• Familiarity with complementary technologies: Active Directory, basic networking, mobile devices
• Ability to lift 25 lbs.