We Offer...   • High visibility position responsible for the availability of a shared development and testing platform used across all Swiss-based IT programs with the potential for global expansion   • Management of a globally established vendor team who is in charge of operating, managing and maintaining a highly complex shared development and testing platform.   • Responsibility for ensuring that services are delivered according to Statements of Work and SLAs.   • Responsibility for overseeing and driving the resolution of difficult incident situations or problems related to the DvSZ with particular focus on DvSZ client needs and environment availability   • Exposure to large and highly critical programs supporting new business initiatives and regulatory requirements   • Potential to act as the subject matter expert for DvSZ stakeholders, clients and peers and contribute to the strategic direction of the platform on a global scale   • Opportunity to work with a variety of internal and external stakeholders on different seniority levels in a complex, global environment   • Opportunity to broaden skills and experience, dealing with a wide range of technologies and IT processes You Offer...   • Graduate degree in Computer Science, Information Technology or similar subject; alternatively an equivalent education in these fields   • Proven track record (at least 7 years of experience) in a service delivery role for a global and matrix-structured environment within a large organisation, preferably in the banking/financial sector   • Solid experience managing Senior level stakeholders   • Profound knowledge of ITIL v3 practices, with demonstrable working experience in Incident, Problem and Change management.   • Significant exposure to working with and managing vendors in a multicultural environment   • Experience in supporting large, business critical projects with tight delivery timelines   • Excellent understanding of IT Infrastructure, Release Management practices and the Software Delivery Lifecycle   • Outstanding communication skills including fluency in German and English languages   • Proactive, self-driven personality oriented to solution finding and client satisfaction   • Preference will be given to candidates who are already located in Switzerland *LI-CSJOB* Ms. M. Klement (HLOD 21) would be delighted to receive your application. Please apply via our career-portal! EEO Statement Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.