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Senior Manager of Ecommerce Fulfillment
Fashion Industry Company
New York, NY, United States
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UNIQLO is a brand of Company Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse Company website, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Company is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.
UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,500 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.
With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Company is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Company, please visit Company website and Company website.
Position Overview:
We are looking for a Senior Manager of Ecommerce Fulfillment to be a leader on the Logistics team as we continue improving the infrastructure to support our growing eCommerce business. The appropriate candidate will own day to day management and control of continuous improvement of partner warehouse companies in fulfillment and transportation to support the growth of the eCommerce business. In addition, this role will develop eCommerce fulfillment systems and processes that enhance our overall operations. S/He must also, through experience and skillsets, demonstrate the potential to lead the US Logistics team in the next 3 years as a Director, responsible for logistics in both eCommerce and brick-and-mortar. Experience leading both 3PL and in-house distribution center facilities is highly preferred.
Responsibilities:
• Manage daily operational performance of 3PL partners making use of metrics and daily dashboards to ensure business objectives are supported
• Proactively work with final users including Partner Companies internal merchandising, allocations, IT, Finance and ecommerce operations teams and leadership to ensure efficient warehouse processing and low-cost operations while maximizing customer satisfaction, proposing enhancements and agreeing on expected outcomes/timelines for projects and initiatives that will enhance ecommerce performance in various processes and related systems
• Project-manage process improvement activities over the ecommerce Fulfillment sites to improve service level, reduce contracted per-unit costs, and improve quality. For example, a project may include asking our partner company to analyze the pick process to identify improvement opportunities or switching box formats to reduce packing process costs and material costs
• Lead future RFP processes with potential Fulfillment vendors to build out UNIQLO’s network
• Locate additional carrier partners and renegotiate contracts to maximize speed of delivery at the lowest possible cost.
• Manage the eCommerce packaging offerings to ensure customer experience and cost objectives are met.
Requirements:
• 7+ years of work experience in a similar role and/or area of responsibility including experience managing world class ecommerce fulfillment or distribution centers in the apparel retail industry. Experience in setting up distribution centers is preferred, while working with partner 3PL companies is also a plus.
• Ability to work in a fast-paced environment with limited structure and direct supervision
• Experience leading using performance metrics in high performance environments
• Experience leading structured process improvement activities and lean initiatives
• Experience managing multiple projects simultaneously, including cross-functional project management
• Proven track record of developing and driving adoption of cross departmental processes
• Experience interfacing with outside vendors
• Strong analytical ability
• Excellent communication skills, and experience with working with those who do not speak English as a first language
• Strong attention to detail and ability to drive results
• Strong computer skills including Microsoft Excel
• Ability to travel; up to 30% or more travel expected.
As an Equal Opportunity Employer, Company does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Posting Notes: New York || New York (US-NY) || United States (US) || Experienced Professional || Corporate || UNIQLO || EX:OUT || UNIQLO ||