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Senior/Advanced Content and Learning Specialist (Senior Managing Editor)
Entertainment & Media Industry Company
London, , United Kingdom
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Description
Location - London or Oxford
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
A vacancy has arisen for an Advanced Content and Learning Specialist in the Vocational, Business, Creative and Practical team in Secondary Learning Services. The successful candidate will work within a delivery team on products and services across a range of vocational and practical/creative subject areas. Whilst the position is advertised as being based in 190 High Holborn, location in the Oxford office would be an option.
Part of Company’s Learning Services, the 'Vocational, Business, Creative and Practical' team creates and delivers high-quality teaching and learning products and services to customers in schools, colleges and other training organisations. We provide support for vocational qualifications such as Company’s flagship BTECs as well as for Apprenticeships and other specialist courses. In addition, we publish for general qualifications (GCSEs and A levels) in the Business, Creative and Practical Sectors, such as Economics, Music, Politics and PE. Supporting BTECs from Level 1 to Level 3 means we are involved in a wide range of subject areas - from Applied Science and Land-based Technology to Engineering, IT, Sport and Childcare – and we support a variety of learner needs. Our team uses Agile working principles and is supported by out-of-house Publishing Services Companies, enabling us to deliver significant volumes of content efficiently and cost-effectively.
Job description
Creation and development of our products and services to time, quality and cost ensuring that they deliver the intended learning outcomes
MAIN ACCOUNTABILITIES
Content Development
• Contribute to product design to ensure products and services are fit for purpose, e.g. reading content from audience's point of view with an understanding of context and intended learner outcomes and propose amendments required as necessary e.g. understanding templates and capabilities of Company content authoring tools to ensure optimisation in their use to deliver learning objectives and pedagogy.
• Quality assurance: At the various steps through content production (e.g. copyedit / activity brief / proofread / screen check) ensure quality is maintained. In particular, assess quality and completeness of ‘final manuscript’ to ensure 'Right First Time' criteria.
• Work with the Senior Rights and Permissions Analyst to ensure all third party textual content in manuscript is identified, appropriate for use, and cleared in line with Global R&P policies.
Content Workflows and Delivery
• Working with content creation tools, e.g. QuAD, XML templates: Use content tools to create new content and make changes, assist authors and teams on use of content creation tools, interpret business requirements and influence development of template portfolio, adhering to Global Standards such as accessibility.
• Working with content management and workflow tools, e.g. Alfresco: Use Company standard content management and work in progress tools, support content delivery team to set up appropriate processes for projects, influence and inform workflow strategies and ensure business needs are captured through a process of continuous improvement. Engage with and influence the implementation of any new Company enterprise solutions relevant to the workflows and delivery of UK Schools portfolio.
• Working with Content Delivery Team, adhere to supplier strategy, briefing and QA, e.g. Publishing Services Companies (PSCs), freelancers: Carry out quality assurance and ensure that vendors and third-party suppliers are supported with strong briefs and appropriate tools and influence supplier decisions
• Project management: business case, budget and schedule awareness
• Assist with product definition ahead of formal approval
• Manage content dependencies such as platform integration, content readiness for professional development or marketing, by understanding content processes (e.g. ingestion to platforms) and communicating with wider team members.
Service Management
• Service management: Contribute to identifying requirements, escalate issues to platform team, co-ordinate response based on feedback from the market, point of escalation for customer queries, manage content correction as a result of customer feedback
• Efficacy framework: gather evidence: Company’s efficacy framework: involvement in evidence gathering, contribute to scoping expected learner outcomes, interpret analytics to inform product definition
Market Knowledge and Insight
• Gather and apply insights to products and services through regular contact with customers; Contribute to specific market research activities driven by Product Management
Author Management and Commissioning
• May identify, evaluate, select, commission and retain key authors, consultants and other key stakeholders who will contribute to Company's success
• May brief authors, negotiate terms that are to mutual benefit and align with Company's contract standards, communicate and agree schedules and expectations
• Ensure feedback to authors/consultants is timely and clear and that content delivered meets the brief and delivers identified learner outcomes
Qualifications
Educated to degree level or equivalent.
• Experience of delivering products and services for the UK schools and colleges market, both print and digital
• Ability to create products and services that meet the needs of customers competitively
• Strong communication and project management skills
• Experience of managing suppliers
• Proven track record in managing budgets and schedules
Skills and experience required:
Drive to deliver and share skills and knowledge / Strategic lead on departmental initiatives / Good communication skills and stakeholder management / Ability to manage change and ambiguity / Attention to detail / Willing to take the lead / Collaboration, team-working, relationship-building / Coaching and mentoring