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Sales Support Coordinator - Media
Entertainment & Media Industry Company
Madison, WI, United States
Job Details - this job has expired, please see similar jobs below
Sales Support Coordinator
JOB SUMMARY
Under general supervision, responsible for order-entry of national television schedules and traffic from affiliate website. May include investigatation of billing issues, maintaining sports tracking, digital order-entry, and stewardship of political schedules.
Company Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Company Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.
With offices in 41 states and 147 markets, Company Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Company Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.
ESSENTIAL FUNCTIONS OF THE POSITION
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Provide administrative support for the department; process correspondence and proposals; maintain accurate files and records.
• Interact with customer includes follow up on behalf of the Account Executive for order clarification, or to ensure that the sales of the advertising products and services can be fulfilled to the customer.
• Perform internal and external customer facing. Primary communication internally is within own department.
• Receive and route incoming telephone calls; accept telephone calls for classified advertisements and document information; open and distribute incoming mail.
• Prepare sales, projections, contracts and other required reports.
• Perform accounts payable function for the department; track department expenditures.
• Assist with the design of materials for advertisements.
• Place telephone calls and send letters to customers with delinquent accounts; provide account executives with summary of past due accounts.
• Administer invoicing for monthly billing.
• Read and interpret policy and process documentation and methods and procedures and apply to job function and duties.
• Manage multiple priorities to meet deadlines.
• Perform other duties as requested by supervisor.
PREFERRED QUALIFICATIONS
• Ability to prioritize and organize effectively to meet deadlines
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
• Ability to work independently
• Ability to work while seated for prolonged periods of time
• Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
• Knowledge of advertising and production functions
• Knowledge of basic mathematics
• Knowledge of general office procedures
• Ability to read and interpret policy and process documentation and methods and procedures
• Basic knowledge of personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Basic knowledge of presentation software skills preferred
• Vision ability close vision, peripheral vision, and ability to adjust focus
Education
High School Diploma or equivalent
Related Work Experience Number of Years
General office experience 1 - 3
Customer Relations Experience Preferred