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Retention Manager
Entertainment & Media Industry Company
Ontario North York, , Canada
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following:
• Continually analyze program data to understand what is positively or negatively impacting student retention
• Work with Partnership Director to use data to drive positive change at the Academic Partner
• Work to understand what motivates each academic partner with a goal of tailoring messages to align
• Partner with Coaching Services to meet or exceed student retention program metrics each term.
• Prepare and present material at internal and external meetings, both in person and virtually
• Ensure the Academic Partner sees the value of Student Services and the complexity of the support that is required to maintain an online program
• Complete all non-student facing program responsibilities in a timely fashion to ensure Coaching Services are able to effectively support students
• Prepare for and attend on site strategy meetings with the Academic Partner
• Reconcile student enrollment numbers in a timely fashion and complete the required forms
• Confer with faculty, program directors, campus counselors and administrators to help resolve students' academic and administrative problems.
• Launch new programs as needed, ensuring they align with Student Services best practices
• Follow all process and timeline expectations for data entry and data management in the student database.
• Partner with Coaching services to ensure accurate annual budgeting
• Work with Coaching Services to ensure accurate biweekly forecasting is maintained
• Work with the internal team to identify opportunities to improve on student experience and outcomes
• Serve as a consultant to our partners, look to understand the root cause of issues so the right solution can be implements
• Identify areas where the scope of service may exceed our norm and work with Associate Director to determine how to proceed
• Other duties as assigned
Qualifications
• Master’s Degree preferred
• Minimum of 3 years previous Higher Education Administration or Student Services work experience desired
• Proven ability to influence change
• Strong ability to multitask
• Excellent oral and written communication skills
Company Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.