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Retail Customer Experience Supervisor
Job Details - this job has expired, please see similar jobs below
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We Are Looking For: You!
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
This position has a starting pay range of $16.00 to $16.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your Company representative for more information.
Applications for this position are always accepted.
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Trains and coaches Associates on personalizing the customer experience wh...
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by...
Les défis, la résolution de problèmes et la variété constante ne sont qu'une partie de tout ce que vous découvrirez en travaillant chez nous! Rabais sur la marchandise dans tous les magasins de Company Ca...
Les défis, la résolution de problèmes et la variété constante ne sont qu'une partie de tout ce que vous découvrirez en travaillant chez nous! Rabais sur la marchandise dans tous les magasins de Company Ca...
Les défis, la résolution de problèmes et la variété constante ne sont qu'une partie de tout ce que vous découvrirez en travaillant chez nous! Rabais sur la marchandise dans tous les magasins de Company Ca...
Les défis, la résolution de problèmes et la variété constante ne sont qu'une partie de tout ce que vous découvrirez en travaillant chez nous! Rabais sur la marchandise dans tous les magasins de Company Ca...
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