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Regional HR Director - West Coast
Entertainment & Media Industry Company
Emeryville, CA, United States
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Company, Inc. (NYSE: BKS) is a Fortune 500 company, the nation’s largest retail bookseller, and a leading retailer of content, digital media and educational products with annual revenues of more than $4 billion. The Company operates 648 Company bookstores in 50 states, and one of the Web’s premier e-commerce sites, Company website (Company website). Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading and entertainment content through the NOOK Store® (Company website).
It’s no secret why Company is among the best-loved and most-respected brands in the country. From becoming the first bookseller in America to discount books in the 1970s to establishing the superstore concept in the 1990s to the launch of NOOK and our current merchandise expansion into areas like educational toys and games and curated gifts, Company continues to revolutionize the retail industry.
Over the past few years, we have dynamically transformed our business from a store-based model to a multi-channel model centered on our retail stores, e-commerce and digital. Our multi-channel distribution platform provides customers easy and convenient access to print and digital books, magazines, newspapers, and entertainment content, along with a diverse product selection that rivals any specialty retailer. In addition, we have implemented a variety of innovative merchandising initiatives that continue to grow store traffic and sales.
With corporate offices in New York City, Westbury, NY, and Santa Clara, CA, we offer a wide range of opportunities in various disciplines, including merchandising, book buying, marketing, digital, engineering, information technology, finance and accounting. Our distribution centers in Monroe, NJ, and Reno, NV, offer challenging opportunities in distribution, logistics and more, while our state-of-the-art customer service center in Lyndhurst, NJ, features opportunities for customer service professionals. And our Sterling Publishing subsidiary in New York City provides exciting opportunities in the publishing field.
We're passionate about our people and profession and are investing in all areas of our business, so the opportunities to make an impact based on your interests, skills and talents have never been greater. If you have a focus on customer satisfaction, teamwork, and enjoy the free exchange of ideas, consider joining our team.
Overview:
Company is seeking a Regional HR Director for our West Coast to provide support in human resources areas including but not limited to:
Recruitment/Employment:
• Source candidates for Store Manager and District Manager level to ensure all SM and DM positions are filled in a timely manner.
• Identify resources and conduct ongoing recruitment activities to build a database of screened and qualified candidates.
• Track current and anticipated openings at SM and DM levels and report results on a monthly basis.
• Partner with District Managers to ensure all new store management positions are filled with qualified, experienced candidates and they receive the appropriate orientation and training on a timely basis.
• Coordinate the selection process for all store field management positions and ensure consistency in standards and consensus of all decision makers prior to an offer being made.
Succession Planning:
• Conduct quarterly succession planning sessions with District Managers and Regional Vice President to assess current and anticipated field management staffing needs.
• Identify high potential Store Managers, Assistant Store Managers, Department Managers, Café, Music, and Community Relations Managers.
• Identify poor performing Store Managers, Assistant Store Managers, Department Managers, Café, Music and Community Relations Managers. Set action plan and monitor follow-up.
• Anticipate openings and talent needs.
• Ensure development plans are in place and monitor progress being made.
• Recap results for VP, Stores, Sr. Director Field HR, and Regional VPs.
• Participate in Succession Planning process for District Manager level.
• Assist Regional VP to address performance issues, provide resources and support to ensure appropriate training and development solutions.
• Implementation of Training & Development programs
• Provide field implementation direction and support to ensure consistent execution of all B & N store training programs.
• Partner with Director of Training and Development and B & N training team to ensure the effective rollout of new programs, and consistent and full utilization of all training materials.
• Monitor behavioral changes and help assess learning transference from classroom to on-the-job performance.
• Ensure identified high potential management booksellers are fully utilizing all development resources available.
• Responsible for ensuring that all New Store Training is executed in the appropriate time frame prior to new store opening.
• Provide HR Field Support for Store Managers, District Managers, and Regional VP.
• Participate as strategic business partner to ensure all planned sales and financial goals are achieved.
• Partner with District Managers to identify HR solutions to turn around underperforming businesses and/or stores.
• Provide HR presence and spend quality time in planned and unplanned visits to stores to identify opportunities to improve the work environment, surface issues and assist Store Managers, District Managers and Regional VPs to provide solutions.
Employee Relations:
• Assist Store Managers, District Managers, and Regional VP in investigating employee relations issues, ensuring objectivity and fairness.
• Coach and counsel Store Managers, District Managers, and Regional VP on handling employee relations issues.
• Guide District Managers on completion of investigative summaries for high-risk employee relations issues.
• In partnership with Regional VP, identify focus stores based upon sales opportunities, employee relations’ climate, and investment by company (new stores), etc. Develop and implement strategy to address talent needs of these stores. Report progress on a monthly basis.
Partner with Home Office HR team to:
• Ensure all new HR policies/programs/procedures are effectively communicated and rolled out.
• Provide information and resolutions to issues raised by the stores during field visits.
• Provide a field “sounding board” for brainstorming upcoming or anticipated new HR programs.
Qualifications:
• Minimum 10 years of multi-unit experience required.
• Bachelor's degree required.
• PHR preferred.
• Ability to travel approximately 65% required.
We are an Equal Opportunity Employer of females, minorities, individuals with disabilities and protected veterans.