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Quality Assurance Coordinator - Test Publishing
Entertainment & Media Industry Company
Bala Cynwyd, PA, United States
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Description
Company VUE (Company website) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Company VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Company VUE is a business of Company, the world's leading learning company with global-reach and market-leading businesses. Company is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
SCOPE AND IMPACT OF JOB
Working closely with the test publishers and Company VUE's clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Company VUE clients' exams and software releases.
PRIMARY RESPONSIBILITIES
Quality Assurance Verification
• Review client exams for consistency with source files
• Document and escalate deviations in client exams with source files
• Run a full end-to-end quality check of an exam with Company VUE's proprietary software (test driver, delivery manager, and registration manager)
• Document systems and processes
• Update and edit test cases, test checklists and test scenarios
• Understand impact of errors on the team and the business
Continual Improvement
• Work with the test publishers to provide a high standard of quality for all exam and software releases
• Analyze and make recommendations to improve exam publishing and QA processes
Software and Technique Support
• Work with the test publishers to provide a high standard of quality for all exam and software releases
• Install and support Company VUE's client software
• Support the Testing Services Lab area and equipment
• Troubleshoot system hardware or software problems
Qualifications
Education/experience:
• Bachelor Degree preferred
• 2+ years professional office work experience required
• Proficiency in Microsoft Word, and Excel required
Skills, Knowledge and Abilities:
• Great attention to detail
• Ability to remain consistent and steadfast with tasks assigned
• Strong organizational skills
• Excellent verbal and written communication skills
• Effective problem-solving skills
• Multi-tasking and cross functional cooperating skills required
• Strong ability of technical learning
• Time management skills
• Flexibility related to workflow and changing priorities required
• Ability to maintain data confidentiality and security