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Qualification Delivery and Award Manager
Entertainment & Media Industry Company
London, , United Kingdom
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
The [T&P/BTEC] Assessment department has end-to-end responsibility for delivering high quality assessment materials and accurate and timely outcomes from Company to our customers.
The QDAM is the PQS officer accountable for managing the assessment process and leading the team within their designated subject area from the PQS Vocational Qualifications portfolio.
The QDAM will lead and manage a team of Subject Leaders (SL) and Subject Co-ordinators (SC).
The QDAM reports to the [Head of T&P/BTEC Assessment], working as part of a team, across a group of subjects. Collectively the team’s aim is to deliver a professional and customer focused service.
The QDAM will be accountable for a range of qualifications, ensuring accurate outcomes.
1. Delivering secure grade boundaries that are defendable
2. Running meetings and/or undertaking quality assurance activities relevant to the safety of certification
Purpose:
They will lead and manage a team with specific responsibilities for a group of subjects and all associated processes.
They will be accountable for the accuracy and delivery of the entire assessment process from the production and approval of assessment instruments (ie question papers and OSCA materials) to the completion, award and review of the assessment series.
They will ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and key stakeholders - including regulators, students and parents.
Key accountabilities:
1. People Management and Development
1. Follow the relevant People Management guidance including:
2. Recruit members of their team when vacancies arrive, adhering to relevant policies and procedures.
3. Demonstrate fair, consistent and motivational approaches to people management
4. Line managing and coaching their team to enable them to achieve their goals and to develop within the organisation
5. Creating appropriate environment for high performance.
6. Is an assessment expert able to train their team and colleagues on the processes that they are accountable for.
7. Ensures positive relationships with stakeholders are maintained, through sharing experience and explaining the assessment process, where required.
2. Customer Service
1. Managing team performance in relation to internal and external service levels (SLAs). For example, timely resolution of customer queries and a high standard of customer communication
2. Identifying and developing support to meet customer needs, bringing stakeholders together to ensure customers receive a high level of support
3. Ensuring a team focus on delivering excellent customer service throughout all tasks, projects and processes.
4. Communicating professionally in a clear and timely manner.
3. Assessment Activities
1. Ensuring their team's understanding of and adherence to regulatory and internal procedures and obligations at all stages
2. Being the assessment expert
3.
1. Ensure a standardised approach, in line with Assessment Design principles, by evaluating the quality and content of assessment instruments, taking action when there are issues identified.
2. Influencing the development of future qualifications, ensuring that they are operationally viable and meet the appropriate standard. Also supporting Qualification Development with solutions to issues that are identified.
3. Ensuring the maintenance of standards within the subject area at the correct level
4. Planning, Project and Information Management
1. Managing own workload
2. Updating and reporting on key management information to the relevant stakeholders, ensuring all data is up-to-date and accurate in MI systems.
3. Ensuring the team produce and maintain plans of work based on the management information to ensure milestones are met.
4. Escalating issues and risks to the relevant stakeholders in a timely manner together with realistic solutions
5. Leading on cross-department projects, ensuring all team members are briefed and engaged and the projects are delivered to deadline.
6. Identifying opportunities for improvement. Working with colleagues to agree, implement and review impact of change.
7. Implementing a range of projects, operational and customer processes and activities when appropriate
8. Contributing to the Operations Planning and reforecasting processes.
5. Quality Management
1. Ensuring good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
2. Ensuring the enhancement and implementation of quality management systems.
3. Accountable for the quality and standards of their subjects
4. Ensuring awards meet regulatory and Awarding Manager requirements
5. Conducting annual subject reviews to identify and implement improvements
6. Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities
7. Understanding and operating within the content production Quality Management System and ensuring their team's adherence to this.
6. Content Management
1. Accountable for the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes
2. Accountable for the production of other assessment content, for example ICE documents, Examiner Reports.
3. Accountable for their team's adherence to the completion of all tasks related to the production of assessment content
4. Accountable for their team’s adherence to requirements for documentation relating to the content production process
7. Relationship Management
1. Accountable for the strong working relationships with Senior AAs and Subject Specialists, including the PSMs
2. Motivating and leading their team through constant change, reviewing performance regularly in order to deliver improvements to the quality and efficiency of the assessment process in line with business targets.
3. Accountable for the appropriate appointment of Senior AAs
4. Accountable for the appropriate performance management of Senior AAs
5. Accountable for the timely delivery of the annual appraisals of their adherence to relevant assessment processes.
6. Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements
7. Managing relationships effectively within own area
8. Other Activities
1. Undertaking any further tasks necessary to deliver key objectives as required
2. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Key challenges:
• Working to tight, and immoveable, deadlines
• Developing effective working relationships with key stakeholders
• Working within a regulated framework
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak period
• Reacting positively to change.
• Adapting to the challenges created by the introduction of new qualifications
• Adapting to different IT systems
• Supporting Assessment Associates in their use of new technologies
• Influencing and working closely with Assessment Associates and internal stakeholders.
• Simultaneously managing tasks for assessment activities
• Analysing, interpreting and planning using management information and statistics
Working Pattern
• 37.5 hour core working week
• Overtime is available when required
• Flexible working pattern available
• During peak times of activity there are restrictions on leave
• Some weekend work may be required.
Management Competencies (Role of a Manager):
1. Delivering Results
2. Leading by Example
3. Building High Performing Teams
4. Learning to Enable Growth
5. Driving Change in your Team
Technical Competencies:
• Analysing, interpreting and planning using management information and statistics
• Ensure a standardised approach, in line with Assessment Design principles, by evaluating the quality and content of assessment instruments, taking action when there are issues identified.
• Delivering secure grade boundaries that are defendable
Education, qualification & training:
Degree or equivalent qualification
Previous experience:
Experienced people manager
Experience of assessment
Experience of high performance under pressure
IT literacy (intermediate)
Personal style & behavior:
Highly motivated individual with personal drive and energy
Able to prioritise and manage own workload, whilst monitoring the workload of their team
Actively seeks information and is able to handle it appropriately
Prepared to be flexible in their approach to problem solving
Having a constructive and positive approach and attitude, leading by example to influence others
Ability to manage own development
Resilient in high pressured environments