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Qualification Delivery and Award Manager
Entertainment & Media Industry Company
London, , United Kingdom
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Background information:
The GQ Assessment department is part of the Qualification Development and Assessment division of PQS. The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Company to our customers
GQ Assessment (GQA) comprises of approximately 80 permanent staff and 20 Fixed Term Contract staff divided into a number of teams responsible for on-time, accurate delivery of high stakes UK qualifications. The department consists of three operational teams, a test development team and an Awarding team.
Purpose
You will lead a team with specific responsibilities for a group of subjects and processes.
You will deliver the entire assessment process from the production and approval of assessment instruments (ie question papers) to the completion, award and review of the examination series.
You will also ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents.
• The QDAM is the PQS officer responsible for managing the assessment process and leading the team within their designated subject area from the PQS General Qualifications portfolio.
• The QDAM will lead a subject team of 5-8, comprising Subject Leaders (SL), Content Production Managers (CPM) and Subject Co-ordinators (SC)
• The QDAM reports to the Operations Manager, working as part of a wider subject team, whose aim is to deliver a professional and customer focused service
• In addition to this the role will be required to deputise for the Operations Manager, GQ Assessment when required, and if appropriate.
Key accountabilities:
People Management and Development
Promoting fair, consistent, motivational approaches to people management
Line managing and coaching their team to enable them to achieve their objectives and to develop within the Company organisation
Creating appropriate environment for high performance.
acts as a resource for colleagues with less experience
Customer Service
Managing team performance in relation to internal and external service levels, for example timely resolution of customer queries and a high standard of customer communication
Identifying and developing support to meet customer needs, bringing stakeholders together to ensure customers receive a high level of support
Ensuring a team focus on delivering excellent customer service throughout all tasks, projects and processes.
Assessment Activities
Ensuring team adherence to regulatory and internal procedures and obligations at all stages
Being the assessment expert for their area of expertise
Evaluating the quality and content of assessment instruments, approving them as valid and fit for purpose
Influencing the development of future qualifications, ensuring that they are operationally viable and meet the appropriate standard
Ensuring the maintenance of standards within the subject area at the correct level
Preparing reports to centres following each exam series
Delivering secure grade boundaries that are defendable
Running standardisation & awarding meetings
Planning, Project and Information Management
Updating and reporting on key management information to the Operations Manager, GQ Assessment, ensuring all data is up-to-date and accurate.
Ensuring the team produce and maintain plans of work based on the management information to ensure milestones are met.
Escalating issues and risks to the Operations Manager, GQ Assessment in a timely manner together with realistic solutions
Leading on cross-department projects, ensuring all team members are briefed and engaged and the projects are delivered to deadline.
Looking for new ways of undertaking activities and efficiency within own area
Impacting a range of projects, operational and customer processes and activities within own area
Quality Management
Participating in the enhancement and implementation of quality management systems, maintaining good working practices to maximise accuracy, economy, efficiency and security.
Taking responsibility for the quality and standards for their teams subjects
Ensuring awards meet regulatory and Awarding Manager requirements
Conducting annual subject reviews to identify and implement improvements
Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities
Understanding and operating within the content production Quality Management System (ie 10-stage Process).
Content Management
Ensuring team adherence to the completion of all tasks related to the production of assessment content, for example ICE documents, Examiner Reports
Ensuring team adherence to requirements for documentation relating to the content production process eg question papers, mark schemes
Acting as the Awarding Body officer throughout the production of assessment content for a defined set of subjects
Relationship Management
Motivating and leading their teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process
Recruiting Senior AAs
Managing Senior AAs, continuously assessing their performance and giving regular feedback, including annual appraisals of their performance (eg Senior AA Review)
Building and maintaining effective relationships with Senior AAs
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements
Developing relationships outside of immediate area and sharing best practice and information widely
Communicating difficult and complex information fluently to a variety of audiences
Other Activities
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Key challenges:
• Working to tight, and immoveable, deadlines
• Working within a regulated framework
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change.
• Adapting to the challenges created by the introduction of new qualifications
• Adapting to different IT systems
• Supporting Assessment Associates in their use of new technologies
• Influencing and working closely with Assessment Associates and internal stakeholders.
• Simultaneously managing tasks for multiple examination series.
• Managing Assessment Associates and Senior teams
• Engaging with all key stakeholders, including Ofqual & DfE
• Securing resources to ensure timely delivery of results
• Analysing, interpreting and planning using management information and statistics
• Adopting a constructive and positive approach to influence others
Working Pattern
• Part time role, 2 days per week
• During peak times of activity there are restrictions on leave
• Some weekend work may be required.
Qualifications
Core competencies - managing others:
1. Provide a customer focused service
2. Communicating with influence
3. Working with others to achieve goals
4. Delivering goals in a changing environment
5. Taking creative and innovative approach to work
6. Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification
Previous experience:
Line management experience
Personal style & behavior:
Highly motivated individual with personal drive and energy
Able to prioritise and manage own workload
Actively seeks information and is able to handle it appropriately
Prepared to be flexible in their approach to problem solving
Decent.
Company Leadership Profile
Leading Self / Leading Others / Leading the Business:
• Always Learning
• Courageous
• Ethical
• Determined
• Customer Focused
• Transformational
• Strategic & visionary
• Innovative
• Developer
• Inspirational
• Relationship builder
• Makes it happen.
Company Values
• Brave
• Imaginative
• Decent