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Program Manager III (Commerce and Identity) (106842)
Entertainment & Media Industry Company
Redwood City, CA, United States
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The Company Digital Platform (EADP) is one of the world's largest and fastest growing gaming platforms with a mission to change how the world plays games. We take pride in our creativity, innovation and technical excellence. Our work environment is fun, fast paced and rewarding. We provide a unique environment for learning, development and shaping the future of computer games and internet services and we're looking for high energy, intelligent and highly motivated leaders with a just-do-it attitude to join us.
The Program Manager within the EA Commerce team is responsible to facilitate designing, development and maintenance of Electronic Art’s Identity and billing infrastructure, tools and software to improve quality, distribution and execution of our core products leading to increased revenues globally. In this role, you will collaborate with all departments with Company in disparate locations to formulate requirements, translate these requirements into project plans and follow them through to delivery. Most importantly, you will serve as the driving force behind each project through all key milestones.
Key Responsibilities:
• Leading engineering efforts to deliver simultaneous software development programs
• Manage project plans and schedule commitments, ensure plans are integrated and aligned to overall organizational and business strategy.
• Initiate, drive, and deliver effective programs in partnership with cross-functional teams to ensure all aspects of the programs are communicated, supported and delivered to the highest standards.
• Coordinate and project management to create and execute detailed program plans, key documentation, processes, schedules for tasks, teams and UAT
• Track program deliverables and communicate their status to global teams.
• Work with technical development/production teams to resolve program issues
• Monitor feedback/feature requests
• Lead prioritization and delegation for live issues
• Serve as the primary point of contact regarding agent tool inquiries
• Attend and lead program checkpoint meetings/roundtables
• Coordinate delivery and execution of Quality Assurance effort for cross-functional system testing
• Participate in 'go live' activities by validating the program on deployment
• Develop and track ROIs against key business initiatives
Required Skills:
• B.S. in Computer Science/Engineering or equivalent experience
• 3+ years of experience in a technical project or program management role for complex engineering products
• Experience in eCommerce programs like checkout, payment methods, subscription a strong plus
• Experience with game development a strong plus
• Experience with gamer and game specific analytics a strong plus
• Effective delivery of products using Water Fall/ Agile development methodology
• Great communication, time-management, and teamwork skills
What's in it for YOU? Glad you asked!
We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.
EA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.