Product Support Specialist
Job Details
We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*
Product Support Specialist - TAP UK - Gdańsk
We have an exciting opportunity at Company as a Product Support Specialist - a role that blends technology with tax and accounting.
Upon joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.
We are a Team of application support based in Gdańsk that focuses on providing a quality service to customers of Company DIGITA and ONVIO suites.
Company DIGITA and ONVIO suites are tax and accounting compliance software solutions that enable professional firms and corporate organizations to remain compliant with tax and accounting requirements. Our software solutions help our customers achieve increased automation and accuracy within their workflows, while maximizing efficiencies within their organisations.
The team will provide support to primarily EMEA based customers with a big focus on UK market.
These positions will operate in an 8-hour long shift pattern between 10:00 to 18:00 (Monday to Friday).
About the Role
In this opportunity as Product Support Specialist, you will:
- Responding to and solving IT related queries raised by our customers during their use of our applications, responding to customer by phone, e-mail or case comments.
- Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
- Interact with colleagues to resolve customer issues effectively and timely.
- Use internal resources as needed and escalate issues to Technical Team Lead or Manager.
- Maintain up to date IT product knowledge of all supported products.
- Maintain correct contact details for our client base on our internal systems.
- Ensure common queries have a Knowledge Base Article.
About You
You're a fit for the role of Product Support Specialist if your background includes:
- An excellent level of English (C1 or C2 level).
- Strong troubleshooting skills.
- Strong customer service/people skills.
- Strong IT background (hardware, systems, software)
- Able to work as part of a Team.
- SQL Server, VMs, Networks, Cloud Technologies (nice to have)
- Software testing
- Tax/Accounting/Audit background (nice to have).
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Company café networking.
Social Impact:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work:We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-AK2
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Company, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Company is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Company can be found on Company website.
We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:
- Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
- Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
- Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country
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