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Product Support Specialist for Vault
Entertainment & Media Industry Company
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Description
Product Support Specialist - Vault
Contact Glen Beaton
___@___(apply_to_show_email)
Essential duties and responsibilities:
·Provide direct technical support to internal and external customers on Company data management products.
·Resolve technical issues and document resolutions in the knowledge based tools.
·Work with development, testing and documentation teams during product development cycle to ensure quality.
Requirements:
·1-3 years’ applicable data management or information technology experience
·Associates or BS degree in Information Technology, Computer Science, Engineering, or Architecture
·Acceptable certifications: MCSE, MCSA or other industry standard certification
·Customer service experience
·Functional knowledge of digital prototyping
·Manage multiple priorities
·Strong written and verbal communication skills
·Strong attention to detail
Beneficial Technical Experience:
·Windows Server (2008R2, 2012, 2012R2)
·Windows (7-10)
·Microsoft SQL (2008R2-2014)
·Ability to write administration scripts
·Functional Knowledge of Web Architecture (.NET, IIS)
·Experience installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft.
·Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS
·Knowledge of structured programming languages including LISP, VB, VBA, C, and C++