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Product Manager - Global Learning Platform
Entertainment & Media Industry Company
Centennial, CO, United States
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Description
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Company's Global Learning Platform (GLP) is the EdTech market’s most innovative and bleeding edge platform. The GLP will support future gen digital learning experiences for students of all ages globally with powerful adaptive tools to shape personalized learning experiences for students.
We seek a Product Manager to join a highly collaborative and fast-moving team dedicated to building the Global Learning Platform in support of Company’s products. This high-intensity, high-profile initiative demands a high degree of flexibility and willingness to work hands-on to achieve aggressive release targets with significant market and technological potential.
High Level Responsibilities
Responsibilities include:
• In collaboration with product leadership and a cross-functional team (e.g. User Experience, Learning Design, Development, QA, etc), contribute features and capabilities to the product roadmap, while also defining the minimally viable product for each of these capabilities.
• Following established guidelines, contribute to and define a GLP program backlog. When applicable, act as the product owner for the features and capabilities that you lead.
• Specify functional requirements and acceptance criteria; craft other documents necessary for implementing the product roadmap.
• Support the business level acceptance of capabilities for the GLP.
• Demonstrate proposed ux designs & working software to a large audience of Company stakeholders.
• Build relationships with partner Product Model Management and Product Development Management teams, communicating business needs, requirements and addressing roadblocks.
• Effectively balance the needs of the business with the needs of technology. Collaborate closely with Company engineering and architecture to understand and raise trade-off decisions to be made in support of go to market delivery needs.
• In conjunction with other team members, identify and manage dependencies within and across features and capabilities and evaluate downstream impacts due to strategic and development decisions.
• Work closely with engineering, architecture, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
• As necessary, assist with beta and pilot programs for early-stage products and samples.
• Contribute to defining processes for this newly formed team.
KPIs:
Customer usage of delivered product
Customer Net Promoter Scores (NPS) with delivered product
Development team velocity
Customer support incident volume
Expected Results:
A highly engaging learning experience for students and instructors, as evidenced by high net promoter scores.
Enable instructors to excel through the delivery of value-added instructional features.
Thrive as a product manager in a customer-centered, energetic team.
Qualifications
Competencies:
• Understand the Business: Has working knowledge of the overall product capability plan and how it contributes to category plan. Has working knowledge of specific market opportunity or customer needs and expectations into product tool and component design. Consults with other stakeholders to assess options and determine the most efficient and cost-effective approach to building product capabilities.
• Efficacy: Has working knowledge of innovation within product capability across categories. Understands from design team efficacy requirements and understands how to embed efficacy capabilities into functional product tools and components.
• Collaboration: Is a highly collaborative colleague that focuses on working with many different stakeholders within Company. Is also a member of cross-functional product teams with moderate guidance. Provides input to the team on translating customer and technical requirements into well-engineered, tested and deployed product capabilities. Interfaces, with moderate guidance, with stakeholders to determine feasibility for functional capabilities to meet customer expectations and needs.
• Digital Change Maker: Has working knowledge on how to build and develop product capabilities with the customer experience in mind, based on inputs on customer intelligence from other stakeholders. Part of the team, with moderate guidance, that investigates new approaches for product build based on examining new technology emerging in the market.
• Transformer: Able to identify external or internal obstacles to products delivery or profitability and monitors to ensure that product teams work within parameters of budget.
Requirements:
• Bachelor's degree or equivalent (advanced degree preferred)
• Minimum of 1 - 3 years agile software product management experience
• Demonstrated success contributing to the definition and building of excellent web-based products and/or native mobile apps
• Experience working with multi-functional project teams and working cross-functionally
• Able to deliver a compelling presentation in front of small groups
• Ability to write a clear, concise technical document
• Outstanding analytical skills and attention to detail
• Highly collaborative nature to lead and thrive in team environments
• Passion for improving the world through education
PREFERRED KNOWLEDGE AND SKILLS
• Experience developing new products in the education technology or digital media fields
• Background in instructional design and/or learning theory related to interactive multimedia
• Experience with JIRA