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Producer, Live Ops
Entertainment & Media Industry Company
Irvine, CA, United States
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Pull up a chair and join us!
The Hearthstone team is looking for a sharp and nimble producer to support the growth and operation of one of Company’s largest games. Our passionate crew is excited to bring Hearthstone to new platforms and regions across the world, and in this position, you will be the first point of contact to troubleshoot live issues and drive them to resolution. Keeping the game running smoothly is your prime directive! To help you reach this goal, you will need super-human perseverance and the passion to successfully manage a cross-discipline team of engineers and technical experts.
Responsibilities
• Own tactical execution and contribute to the strategic vision of Hearthstone’s live operations team.
• Grow comfortable with the inner workings of our live architecture and reduce team interrupts by solving technical challenges before reaching out for additional support.
• Act as the live service owner, proactively driving issue prevention, diagnosis, mitigation, and root cause analysis.
• Develop a sustainable and proactive work environment for a team of cross-discipline engineers and technical experts.
• Analyze and author technical documentation for team wide process improvements.
• Support live game operations whenever issues occur – 24 / 7 support.
Requirements
• Strong sense of ownership and accountability in tackling new challenges, even when outside your immediate area of responsibility
• Able to develop long-term relationships across partner teams within the organization
• Knowledge of software development process and project management
• Comfort around adapting traditional production techniques to work in different team contexts
• Clear and concise communications skills with both technical and non-technical stakeholders
• A minimum of 3 years’ experience in a live software service role, or game producer role
Pluses
• Past engineering, tools, and / or technical production focus
• Experience working on mobile / tablet game development
• Passion for collectible card games
Required Application Materials
• Resume
• Cover Letter which should include:
◦ Why you are interested in working at Blizzard
◦ What games you are currently playing
**Only submittals with Cover Letters will be considered.
Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.