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Private Banking Associate
Finance & Investment Industry Company
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
JOB PURPOSE
Provides unique customer service experience to high net worth clients. Responsible for opening and maintaining private bank client’s various accounts through comprehensive service request fulfillment. High net worth clients increase non-interest income, product/service penetration and client retention to Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Provides daily management of all deposit and loan details for Private Banking high net worth clients, including individuals, professional firms and not-for-profit organizations.
•Maintains direct contact with both internal and external professional service providers and Private Banking clients in order to resolve all service and product requests and maintenance needs. Follows through on commitments and communicates realistic expectations to clients and partners.
•Participates in client and prospect calls with the Private Banking Advisors, outside calling and other marketing efforts.
•Analyzes financial data related to deposits, new and renewal loan requests. Manages the processing and servicing for new and renewing consumer and commercial purpose loans and lines of credit.
•Presents facts and offers opinions/recommendations to Private Bankers and Advisors concerning client’s financial position. Follows up with clients to obtain all necessary information and clarification on financial analysis materials and resources.
•Ensures account opening, delivery and maintenance for deposit products; reviews and monitors documents for accuracy, completeness and adherence to approval conditions and compliance regulations.
•Prepares and maintains internal client and data management reports. Works with attorneys and other financial or legal resources to obtain correct and accurate documentation.
•Establishes and maintain a professional working relationship with clients, attorneys and, Financial Consultants.
•Provides accurate and timely responses to letters and phone calls to ensure quality customer service.
•Collects trust documents, amendments and asset statements to provide to Trust Officer. Coordinate trust documents between estate planning attorneys and trust affiliate.
•Schedules marketing opportunities with internal and external business partners.
•Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal rules as defined by the bank.
•Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
•Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
•Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
•May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
•Actively learns, demonstrates, and fosters the Company corporate culture in all actions and words.
•Takes personal initiative and is a positive example for others to emulate.
•Embraces our vision to become "The World's Greatest Bank."
•May perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES None.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
•Bachelor’s degree in business, finance, marketing or equivalent.
•2-3 years of client-facing experience in a Private Banking, real estate firm, investment firm or lending department.
•Strong attention to detail and sense of urgency
•Exemplary communication (written and verbal), time management and organizational skills.
•Demonstrated ability to master and retain new skills and concepts with ease.
•Must have a basic understanding of Private Banking and Wealth Management
•Good analytical and problem solving skills.
•Demonstrated ability to exercise discretion and sound judgment.
•Ability to work effectively with individuals and groups across the company to manage internal and external customer expectations and relationships.
•Proven track record effectively managing competing priorities.
•Proficiency with personal computers and related software packages such as Microsoft Word and Excel.
•Familiarity with Customer Relationship Management (CRM) tools.
•If required to act as a MLO in this position, must be registered as a MLO as per the S.A.F.E. Act requirements.
REGISTERED MORTGAGE LOAN ORIGINATOR (MLO)
•This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
•This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.
PHYSICAL AND ENVIRONMENTAL DEMANDS
•Work involves sitting, occasional walking, and lifting up to 10 pounds.
•Requires close visual acuity.
•Normal office environment.
•Occasional travel.
Company is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.