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Portfolio Manager Associate, BTEC & Apprenticeships
Entertainment & Media Industry Company
London, , United Kingdom
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Description
Company is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Company to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
About the job
Job Purpose:
Company has a long and successful history and leads the way in the development of its vocational and work-based learning qualification offer across the majority of sectors and at all levels. Our qualifications are developed against world class benchmarks to ensure that we equip learners with the underpinning knowledge, skills and behaviours needed for them to be successful in their careers. We also make sure that we support those delivering our qualifications with high-quality learning solutions and continuous professional development: a fully integrated approach to teaching, learning and assessment. Alongside these developments we complement our offer by ensuring that, for the future, our solutions are offered digitally. At this time of significant change in the education system and the move to develop differentiated pathways for learners, we need to ensure that we continue to be the leading brand and are at the forefront of providing innovative solutions.
Our focus is applied, technical and professional qualifications, holistic apprenticeship and other tender solutions, integrated teaching and learning support and digitally-enabled learning support and assessment.
This role is responsible for supporting colleagues in the Portfolio Management team, Heads of Sector Development and Sector Managers to create, maintain, analyse and share up-to-date sector and qualification data to support business, suite, sector, operational, sales and marketing strategy work related to the vocational portfolio. It is also responsible for managing and improving allocated processes within Product Management so the team and the rest of the business work together as effectively and efficiently as possible.
Key Accountabilities:
• To support in the creation, maintenance and analysis of data sets (e.g. registration, labour market intelligence and market share data) and competitor information for strategy and product development work within Product Management
• To support in building business cases, in particular for qualification extensions and withdrawals, ensuring the data provided is accurate and well-presented.
• To support in the management of the vocational portfolio to ensure that as much of it as possible is regulated, recognised by DfE and fundable, supporting in the identification of revenue risks based on policy, regulatory, funding and customer churn analysis
• To support in the setting up and tracking of activity related to DfE and funding submissions for qualifications.
• To support in developing and improving processes and data management within Product Management to make the team and the wider business as efficient and effective as possible
Main responsibilities:
1. Developing and maintaining segment, sector and market insight
• Support others in the analysis of internal information (eg trends in registrations, purchasing of sizes, results data) and external information (e.g. funding, performance measures, regulatory, labour market intelligence) for allocated parts of the portfolio.
• Support others in the creation and maintenance of up-to-date data sets (e.g. labour market intelligence, market share data, registrations data by segment, competitor portfolio analysis) that the Product Management team can use to inform development of the strategies for their segments, suites and sectors
• Research, analyse and archive competitor portfolios to support suite and sector strategy work (e.g. as part of the DfE submission process)
2. Developing propositions, managing budgets, and forecasting
• Support the Portfolio Management team, Heads of Sector Development and Sector Managers in building business cases by ensuring those cases are supported by accurate and well-presented data. This will involve creating prioritised product pipelines and creating registration and revenue forecasting models that can be easily manipulated as our market understanding increases.
• Support the Portfolio Management team, Heads of Sector Development and Sector Managers in developing proposals for qualification extensions and withdrawals for Product Councils, and ensuring teams across Company UK contribute and approve those proposals.
3. Supporting customers through the lifecycle and improving customer experience
• Support the Portfolio Management team in managing the vocational portfolio to ensure that take-up of the portfolio is maximised, in particular that DfE recognition for performance measures and funding is in place for parts of the portfolio that require this and that all information about qualifications is up to date (e.g. last registration and certification dates). This will involve ensuring data from different sources is synchronised, reports are generated for monthly meetings and portfolio actions are tracked and resolved.
• Support the Portfolio Management team, Heads of Sector Development, Sector Managers, Sales and Marketing in creating clear transition plans between qualifications and suites of qualifications as required
• Support colleagues from PQS to ensure they have the data and insight they require (e.g. qualification forecasts) to provide a good customer experience (e.g. timely SV recruitment)
4. Briefing, developing and launching new products and services
• Support the Portfolio Management team, Heads of Sector Development and Sector Managers through government, regulatory or funding submission processes. This will involve creating and maintaining tracking sheets; logging and quality assuring letters of support; proofing materials for submission; co-ordinating information for upload to the website; and archiving materials.
• Support teams in Company working on the implementation of our qualifications to ensure they have the data and insight they need for effective implementation (e.g. forecasting data)
5. Leadership and people management
• Work effectively in virtual teams with colleagues across Company to ensure a positive working culture, in support of Company UK and BTEC and Apprenticeships divisional strategies
• Champion a ‘customer first’ culture across Company, ensuring that all decisions are made with reference to the needs of our customers and learners
• Support the Portfolio Management team in developing and improving processes and data management within Product Management (e.g. comprehensive and up-to-date data sets, clear folder structures, capacity planning) so the team and the rest of the business work together as effectively and efficiently as possible.
Qualifications
About you
Desired behavioral competencies:
• Virtual team and people leadership and management skills
• Strategic thinking skills: the ability to think strategically, identify attractive market segments and key sources of competitive advantage, and to balance a strong commercial focus with regulatory and legal requirements, assessment reliability/validity and operational requirements to create solutions for customers that are practical and have competitive advantage
• Creative thinking and customer empathy: the ability to articulate new propositions based on customer needs
• Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Company
• Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Company across different sites and within a matrix structure)
• Commercial and financial planning skills: the ability to plan and monitor revenue and profit
Essential skills, qualifications and experience:
• Qualified to HND /degree level, equivalent qualifications or extensive experience in the sector
• Advanced Excel, Google sheets
• Interrogation and analysis of publically available data sets such as National Statistics Office data on sectoral employment, apprenticeships, NEETs etc
• Ability to report on priorities, identify trends, competitor gap analysis
• Update, amend and adapt forecasts using multiple data sources.
• Ability to identify and solve problems
• Attention to detail balanced against track record of delivery
Desirable skills, qualifications and experience:
• Use of Labour Market Intelligence or similar tools
• Experience and understanding of qualifications and the UK education market and environment (e.g. Sixth Forms, Further Education colleges, private training providers, employers, professional bodies)
• Experience and understanding of industry or employment sectors
Company competencies:
• Organisationally Agile Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.
• Influences without Authority Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks input and actively listens to build support and identify best solutions.
• Prioritises and makes Effective Decisions Breaks down work into manageable parts, assessing the priorities and schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions and support effective decision making.
• Builds Relationships Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactively networks with other teams to discuss common issues and share knowledge.
• Outcomes Oriented Differentiates between outputs and outcomes, working with a focus on achieving desired outcomes. Understands the intended outcomes of own work and how they contribute to Company’s broader objectives including customers and learners.
• Continuously Improves Actively seeks opportunities for improvement and presents ideas for increasing effectiveness and efficiency of own work. Demonstrates willingness and flexibility to adapt own approach to new ways of working to achieve improved outcomes.
• Evidence Informed Identifies and collects reliable data necessary to build evidence to enable and support decisions. Organises and analyses information (into meaningful / related areas) to form robust, evidence-based conclusions.
• Commercially Aware Understands and can articulate Company’s business goals and what own business, own team and self do to contribute to Company’s success. Uses that knowledge to identify better ways of working to meet those goals.
• Digitally Focused Understands and embraces how digital technology is changing education and assessment and the implications this has on own day-to-day work. Recognises the opportunities digital technology creates for Company to increase its reach, generate profitable business opportunities and create more effective products for its market.
• Driven by Customer and Learner Requirements Understands customer/learner needs, what they value and why, and applies creative thinking to make a difference. Makes decisions that have a positive impact on customer and learner issues for the benefit of Company overall.