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Payment Portal Administrator
Entertainment & Media Industry Company
Nashville, TN, United States
Job Details - this job has expired, please see similar jobs below
ABOUT US:
Company RADIO is one of the largest major-market broadcast media operators in the United States and the undisputed leader in news and sports radio. Producing original audio and video content, live events and exclusive programming broadcast via on-air, online and mobile platforms, Company RADIO reaches more than 72 million consumers nationwide each week. As a part of Company Corporation, the division owns and operates 117 radio stations in 26 markets - including the top 10 as ranked by Nielsen Audio - as well as an extensive array of digital assets. Company RADIO distributes its programming via AM, FM and HD Radio stations, Company website and Company Local Digital Media apps, making engaging with audiences easier than ever before. For more information, please visit Company website.
DESCRIPTION:
POSITION SUMMARY
This position is responsible for helping:
• Resolve all support calls and emails from customers and Account Executives
• Investigate internal and external queries regarding credit card payments
• Identifying process improvements and efficiencies
All responsibilities are to be carried out within the Company internal control system, policies and procedures
KEY RESPONSIBILITIES
1. Resolve all support calls and emails from customers within one business day:
• Answer ‘phone calls from customers and Account Executives with support questions and resolve those questions, issues, etc. while the customer is on the ‘phone
• Answer emails from customers and Account Executives with support questions and resolve those questions, issues, etc. within one business day
1. Investigate internal queries regarding credit card payments and applications
• Investigate queries from the cash application team regarding invoices being paid with card payments
1. Relationship Building
• Maintain good working relationships with customer and Account Executive contacts.
• Ensure friendly and courteous service is given to them at all times
1. Policies, Procedures & Work Flows
• Ensure compliance with the published policies and procedures
• Make recommendations for improvement where necessary
QUALIFICATIONS:
As the Administrator, you must have ability for attention to detail with focus on exceptional customer service. In addition:
• Focus and skill at accuracy, attention to detail and consistency
• Effective time management skills
• Effective problem solving and documentation skills
• Ability to build good relationships with customers and suppliers
• Provide proactive service to customers
• Proficient in Microsoft Office Suite
• This shift is from 9a to 6p
EEO STATEMENT:
Equal Opportunity Employer Minorities/Women/Veterans/Disabled