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OTC Credit & Collections Coordinator - Italian Speaker
Fashion Industry Company
Leeds, , United Kingdom
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INTRODUCTION
Founded in 1856, Company today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Company believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Company is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
JOB PURPOSE
• Company plc., a global multi-billion-pound luxury fashion business, is seeking to hire a C&C Accounting Coordinator within the Order To Cash (“OTC”) team. The role is part of the Company Business Services (“BBS”) business based in Leeds, United Kingdom.
• The OTC team will focus on providing services such as: Credit & Collections, Cash Office Accounting and AR administration.
• The C&C Accounting Coordinator will assist and support the Order to Cash department with C&C activities, ensuring that these align with Company’s global best practice. The primary objective of this role is to ensure that customers’ requests for goods and services are fulfilled in line with Company’s standards.
• In addition, the C&C Accounting Coordinator will participate in the setting up of Order to Cash service delivery in Leeds. The Administrator will actively participate in training and testing during the transition of Order to Cash processes to the Leeds Business Operating Centre.
RESPONSIBILITIES
Delivery
• Manage customer requests for goods and services
• Provide customer service regarding collections issues
• Responsible for releasing goods in a timely manner
• Process and review account reconciliation, resolve client discrepancies and short payments
• Accountable for reducing delinquency for assigned accounts
• Carry out collections process in line with Company policy
• To collect cash in accordance with targets
• To achieve set DSO targets
• Minimise percentage of overdue debt
• Minimise bad debts
• Work cooperatively with the AR team and provide payment verification
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Establish and maintain effective and cooperative working relationships with other areas of the business
• Process customer refunds
• Responding to a significant number of ad hoc queries, and analysis as required, prioritising work effectively to ensure that these queries are responded to on a timely basis
• Ensuring compliance with the Group Policies, including operating of internal controls over financial reporting
• Communication with 3rd parties
• Customer Management
• Stakeholder Management with both internal and external parties
• Debtor and Creditor profile management
• Participation in migration of accounting processes to BBS and support migration of other functions (e.g. PTP, RTR, Procurement, Customer Services, HR).
• Role may require work on some weekend/public holidays during half year and year end periods.
Continuous improvement
• Continuous improvement focus to bring more operations into automated data flow when possible
• Identify possible improvements to processes and procedures that facilitate accurate and timely financial information and reporting.
PERSONAL PROFILE
Qualifications & Experience
• Bachelor’s degree
• Previous experience in C&C Accounting.
• Knowledge of SAP experience (or any other purchasing order systems) preferred.
• Luxury fashion retail industry experience preferred.
• Ability to manage workload independently
• Track record of working well under pressure to achieve deadlines
Skills
• Excellent communication skills and the ability to convey information succinctly and concisely to non-finance team members.
• Builds effective relationships through interpersonal skill and technical expertise to aid cross-functional working, delivery and a sense of collaboration and teamwork.
• Proactively asks for and acts on personal feedback, developing a high level of self-awareness.
• Presents a welcoming attitude to change and adjusts dynamically to continuous business change and improvement.
• Capable and proactively takes on different activities in line with business need
FOOTER
Company is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.