Onboarding & Advising Office Assistant
Job Details
Job Summary
The Onboarding & Advising Office Assistant serves as a receptionist to students, faculty, staff, and community members, while also performing general office duties to serve the needs of College & Career Navigators (CCNs) and Academic Success Advisors (ASAs). The Onboarding & Advising Office Assistant must provide outstanding customer service, create a welcoming and inclusive environment, maintain confidentiality of student information, and be prepared to respond to situations that may present in the office. The Onboarding & Advising Office Assistant must have a clear understanding of college and department policies and procedures.
General office duties include:
- Record and respond to voicemail messages in a timely fashion
- Manage incoming phone call interactions for the Offices of Student Recruitment & Onboarding and Advising & Retention
- Schedule student appointments with appropriate department staff members (i.e. CCNs or ASAs)
- Assist with walk-in student traffic and redirecting students to appropriate offices and resources as needed
- Support with on-campus events that include but are not limited to New Student Convocation, Company Open House, and Student Resource Fairs
- Assist with department call campaigns as needed
- Support students in navigating their student portal, assist with class registration, guide students in setting up payment plans, and filling out the Company Student Admission Form as needed
- Other duties as assigned
Required Qualification(s)
- Strong customer service and communication skills
- Ability to work effectively in a team setting
- Ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff including those with disabilities
Desired Qualification(s)
- Experience performing receptionist duties
- Bilingual (English/Spanish)
Work Schedule
Mondays-Thursdays between the hours of 9am and 6:30pm; Fridays between the hours of 9am and 4pm
Occasional Saturdays, hours may vary depending on office needs
Position runs through the end of the academic year
EEO Statement
The Company is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.
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