Company is a truly Canadian company with over 136 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. Our Network team plans, designs, builds and operates Company’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network. The service we provide is the foundation of Company’s competitive advantage and a critical step towards achieving Company’s goal to be recognized by customers as Canada’s leading communications company. Are you looking for an opportunity to demonstrate your knowledge and skill? Are you excited by the opportunity to grow your career with one of Canada’s most recognized brands where you will be surrounded by other experts in their field? If you answered "yes" enthusiastically to these questions, we have a challenging career opportunity for you! The Role: Reporting to the Senior Manager, Network Roaming, the Specialist, Network Roaming is responsible for proactive monitoring of Roaming Customers (Inbound & Outbound) via Active and Passive tools; IREG and TADIG testing; in addition to trends identified via the Incident Management team to ensure an optimal and seamless roaming experience by all customers. As new / advanced monitoring tools evolve, the Specialist, Network Roaming will incorporate such into the monitoring regimen. Job Duties/Accountabilities:   • End to end IREG Testing (GSM, UMTS, HSPA, LTE, etc…) including associated trouble-shooting   • End to end TADIG validation   • Daily monitoring of top roaming partners and VIP’s (voice, data, sms, etc…)   • Performance analysis of Network Roaming products and tools (daily, monthly, quarterly, annually); including vendor escalations to remedy when necessary   • Establish and adhere to KPI’s and KQI’s   • Creating / Updating documentation of procedures associated to new monitoring tools, enhancements, optimizations and best practices   • Training of Network Roaming team on monitoring tools as needed, including best practices and efficiencies   • Prompt analysis of new partner implementations (Inbound & Outbound) to ensure complete and accurate connectivity   • Assists in investigation and resolution of all escalated issues with internal contacts and/or external vendors or partners   • Root cause and/or trend analysis of gating issues including prompt action / recommendations to remedy   • Roaming Presentations to Internal Departments within Company Mobility / BCE or externally where deemed necessary (i.e. Weekly status updates, Industry User Group participation, etc…).   • Initiate cross functional teams with Subject Matter Experts (SME’s) from other departments, vendors and /or Carriers when necessary on a timely basis   • Fulfills Management duties in the absence of Senior Manager, Network Roaming and performs other miscellaneous duties as required   • Incumbent requires flexibility with respect to working hours in order to meet Business needs, which may fall outside the typical Mon-Fri 8:30 am – 5:00 pm workday Critical Qualifications/Competencies:   • Excellent Knowledge of wireless networks (GSM, UMTS, HSPA, CAMEL, LTE, etc)   • Overall understanding of Telecommunications products, services and systems   • Strong technical background and knowledge of wireless networks (voice, sms, data call flows and architecture)   • Strong leadership, verbal and written communication skills   • Strong technical knowledge of SS7 and wireless networking protocols   • Strong technical knowledge of Data networks   • Knowledge of Value added services and features available on Company Mobility Network   • Knowledge of various UE’s and Smartphones   • Self motivated individual with the ability to work in a demanding and structured/unstructured environment   • Excellent investigative, analytical and problem solving skills   • Strong PC skills (excel, access, PowerPoint, etc)   • Solid interpersonal skills and teamwork abilities   • Results oriented   • Strong Communication and Organizational skills   • Solid record of delivering results   • Outstanding Client and Vendor relation skills Preferred Qualifications/Competencies:   • Good understanding of Company policies, procedures and processes.   • Technical or Engineering degree in Electrical / Computer Science and/or 3-5 years of related Wireless experience is desired.   • As Network Roaming interfaces with countries around the world, being fluent in other languages would be a strong asset.   • The incumbent must be a strong team leader and display a high degree of self-motivation and the ability to confidently react to and manage multiple / varying daily priorities, as well as adapt to a rapidly changing environment while maintaining a professional disposition at all times. Bilingualism is an asset (English and French) Additional Information: Position Type: Management Job Location: Canada : Ontario : Mississauga Application Deadline: 07/01/2016 Please apply directly online to be considered for this role. Applications through email will not be accepted. Company is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada, ON, Mississauga