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Mortgage Market Manager
Finance & Investment Industry Company
Houston, TX, United States
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Job Details
Description
SUMMARY
The Mortgage Market Manager is responsible for the effective support, execution and direct implementation of established mortgage lending objectives, policies, and practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Develops, updates, and maintains a recruiting plan for assigned Market/Region and leads efforts to obtain best-in class talent for respective positions.
• In coordination with designated Mortgage Trainers, develops, updates and maintains an effective training plan including evaluation tactics, development plans and reporting metrics to measure success of all respective associates.
• Ensure that appropriate staffing levels are maintained at all times to provide high quality customer service levels.
• Regularly monitor the efficiencies of production standards.
• Ensure that regulatory compliance standards are met.
• Responsible for controlling operation/administrative expenses.
• Responsible for ensuring that all customer service problems are resolved.
• Responsible for representing Company in a professional manner at civic and community affairs.
• Responsible for developing community involvement activities and encouraging broad participation.
• Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. Bachelor (4-year college) degree and 2-5 years of experience or equivalent combination of education and experience
COMPUTER AND OFFICE EQUIPMENT SKILLS
1. Microsoft Office suite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.