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Mortgage Loan Direct Consultant, Assistant Vice President
Finance & Investment Industry Company
Tempe, AZ, United States
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Description
Join a bank that’s as committed to your future as you are. At Company, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Job Summary: Reporting to MLD Manager, the Mortgage Loan Direct (MLD) Consultant is responsible for originating mortgage loans via inbound and outbound phone calls and web contacts in the Mortgage Loan Direct call center. Using consultative selling, Mortgage Rep completes loan interviews over the phone with customers, leads and prospects and matches the Bank's mortgage products to needs. Responsible for completing comprehensive loan application packages and submitting them to a centralized processing center. Responds to inbound calls driven by marketing, advertising and other sources to sell and originate mortgage loans. Responsible for making outbound sales calls for retention, acquisition and/or web campaigns including chat. Cultivates referral relationships with the Bank branches to grow loan origination volumes.
Major Responsibilities:
• 60% - Consultative inbound and outbound phone selling of mortgage loan products including determining needs and matching product benefits, taking applications and cultivating referral business.
• 25% - Complete and submit complete, high-quality comprehensive loan packages to centralized processing center and manage pipeline. Activities include proper and timely completion of required disclosures, collecting appropriate fees and customer follow-up for conditions and status.
• 10% - Ensure compliance with all bank and regulatory compliance requirements and guidelines including Fair Lending and Community Reinvestment Act objectives.
• 5% - Meetings, training and other duties as assigned.
Qualifications
Additional Information:
• 2-3 years of documented ability to meet or exceed sales goals through consultative selling is required.
• Mortgage or consumer lending experience highly preferred.
• Call center experience preferred.
• Self-starter and strong desire to achieve individual and team goals is required. Comfort and ability to make outbound phone sales is required.
• Organization and time management abilities are required for success in fast-paced call center environment.
• High School diploma or GED
This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.