Maps Customer Support with Japanese
Job Details
What we do
As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
Company Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Company!
About the role
Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.
Your responsibilities
- Working on 70-90 tickets each day to handle issues related to data and information of maps application,
- Reminding end-users of the issues and follow-up queries the team might have to resolve,
- Following up via email to the end-users if they are non-responsive,
- Outbound calls to follow up on the open issues,
- Ensuring a high standard of quality on emails sent to end-users.
Skills & Experience
- Excellent written and spoken communication skills –English & Japanese (preferably C1),
- Experience in customer service / technical support, or other problem-solving experience,
- Researching skills and comfortability with using a variety of online sources in various languages including map applications,
- Ability to validate the information by calling the end-users as & when needed,
- MAC OS X experience preferred.
What we offer
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
For more information about us, visit Company Poland.
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
Stay up to date with our recent events – follow us on LinkedIn or Facebook.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
#LI-AB15
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 15 2024
About Company
Company (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Company is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Company helps clients lead with digital at Company website or follow us @Company.
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