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Manager - API/PDN Platform Management
Entertainment & Media Industry Company
Raleigh, NC, United States
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Description
WE WORK WITH SMART PEOPLE DOING REALLY COOL WORK IN EDUCATION TECHNOLOGY.
The API Management team fosters the Company Developers Network (PDN), a growing ecosystem of education technology where Company APIs, educators, third party applications and education technology businesses interact to reimagine education technology.
WE KNOW CODE, BUT AREN’T YOUR TYPICAL PROGRAMMERS.
As an Developer Services, you will lead a team of Developer Support Engineers who are the subject matter experts for all things related to Company APIs. Your job is to craft the team into a consultative organization in addition to its support operations. This includes building relationships with existing and new customers and the developer community at large, creating service offerings that appeal to our market, and creating an agile, rapid application development culture in the team. You should have a developer’s background and thrive on the cutting edge of technology, embrace challenging issues, and love seeing exciting new applications and businesses that others are building. You should be able to think creatively about complex problems and identify solutions that keep your team moving on their projects.
WE ARE ALWAYS LEARNING.
To succeed in this job, you should want to learn new things, grow your skillset and stay up to date on what’s happening in the technology and education landscapes. Sharing your knowledge should be as rewarding as learning it. You’re given the time to hack your own experimental sample applications and contribute to the developer community and open source projects.
A Company COMPANY WITH COLORADO ROOTS.
As part of Company you’ll receive great benefits and opportunities for professional growth, and flexible work arrangements, including periodically working from home, are an option.
JOB REQUIREMENTS:
• Work with peers in the Company Developers Network and Developer Relations group to grown the overall program, add capacity for supporting more APIs and more customers.
• Leading a team of Support Engineers as they work to help our developer community get started and stay moving with Company APIs.
• Shape the team into an application development group, building fully functional sample applications, prototypes, and proofs of concept that demonstrate how to solve problems leverage our technology.
• Drive self-service approach to developer support.
• Be an expert resource on the role of APIs in business, especially education technology, for other units throughout Company.
• Manage client relationships and be a primary point of contact for VIP relationships.
• Create and lead training workshops on existing or new APIs.
• Help Product and Engineering teams improve their products by conveying feedback from developers, reviewing API design, and testing new features.
Qualifications
• Bachelor’s degree with a technology emphasis (e.g., computer science, information technology, etc) or lots of real-world experience.
• Experience in leading a team of developers and technologists.
• Ability to communicate technical concepts clearly and effectively, with experience in working with clients and many different teams.
• Self-driven and able to execute projects with minimal oversight, with ability
• Be a team player — you should want to be a part of a team, invest in that team, and communicate regularly.
• Strong understanding of web API concepts (e.g., REST, SOAP, JSON, XML, HTTP) is required.
• Strong web application or mobile application development experience.
• Experience with education technology a plus, but not required.
• Experience with Apigee, Mashery, or 3Scale a plus, but not required.