This job has expired, please see additional jobs below
Learning Director
Internet Industry Company
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
POSITION GOALS & OBJECTIVES:
• Develop a learning culture in region by working with team of Learning Specialists and key stakeholders
• Conduct learning gap analysis based on Company brand experience, standards, and KPIs and provide feedback to relevant learning teams
• Support local management to offer ongoing development in operations, community, and sales through hands-on instruction and feedback
• Partner with local department leads to regionalize training content as necessary
• Support location openings for new teams to ensure standards are being met within first 30 days of start date.
DUTIES & RESPONSIBILITIES:
• Help drive all of the learning initiatives from different training content platform/teams into one cohesive learning strategy for the region
• Manage the team of Learning Specialists within region
• Support the General Managers and train current employees based on the market needs through hands-on feedback sessions
• Partner with the global training team to ensure Community Training in local market is effective and representative of Company’s brand and culture, including but not limited to:
◦ Digital platforms & learning modules
◦ Live training, presentations, voice and content delivery
◦ On the job learning, assignments and checklists
◦ Ongoing development workshops
◦ Virtual learning sessions / Distance learning
◦ Individual development plans for existing team members
• Identify Community team members to support with onboarding and develop training skills accordingly
• Coordinate training plans and development related to new role onboarding
• Coordinate established technical and professional learning sessions for ALL functions through outside development workshops, as necessary (partnering closely with central learning team)
• Periodically evaluate training effectiveness and needs through ongoing communication with Community Managers, Community Directors, Directors of Operations and General Managers
• Create regionalization of learning content by collaborating with department leaders and the global learning team
• Interview community team members in new cities for culture fit and day to day operations understanding
• Facilitate core learning sessions by being certified through Train the Trainer sessions on core learning workshops that need to be rolled out such as interviewing skills, developing your personal mission & telling your story, how to coach, give feedback, and provide development conversations.
• Facilitate Company onboarding sessions for new employees in region / territory as necessary
• Partner with Managers and teams to create content and facilitate offsite meetings for team effectiveness
EXPERIENCE & REQUIREMENTS:
• 5+ years people management experience
• 5+ years’ experience in providing multiple types of learning experiences, including but not limited to:
◦ Facilitating delivery to large and small groups
◦ Online / Virtual instructional delivery
◦ On- the - job coaching
• Proven success record and strategic experience in training and coaching
• College degree or equivalent with experience in business, marketing, or management
• Familiarity with development and delivering knowledge sharing programs
• Knowledge of training, customer service, building company culture and change management methodology
• Excellent organizational, project management and problem-solving skills
• Ability to build and maintain effective relationships; ability to build trust with team and implement accountability through leadership and integrity
• Business operations and / or project management a plus
• Exceptional relationship management and organizational skills
• Weekly travel to provide Company locations within assigned Region
• Demonstrates our values with integrity, responsibility and as strong belief in our Company mission