Junior IT Retail Support Engineer
Job Details
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Junior IT Retail Support Engineer to join our company, where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the Job
In this position, your main duties may include but are not limited to the following:
- Daily check of alert monitors, identifying issues and providing solutions with the goal of avoiding possible support efforts
- Performing recurrent tasks (daily and/or weekly) that will guarantee the integrity of the data flow between EPOS and other integrated systems
- First analysis and distribution of support tickets to other team members
- Gradual involvement with incident, change and problem management
- Being part of the stand-by roster for weekend support
- Maintaining effective communication channels with all parties involved
About You
A motivated talent, who brings along the following background:
- Basic understanding of collecting data from SQL (Oracle, Microsoft, etc.) and relational databases
- Understanding the logic of web services (SOAP/REST)
- Ability to interpret application logs
- IT knowledge and/or experience with electronic point of sales systems and integration with other systems
- Problem-solving and analytical skills combined with solution-oriented mindset
- Proficiency in English (speaking and writing)
- Proficiency in another European language (German, Italian) is not mandatory, but value
What we offer
You can expect a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Company Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Company Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
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