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IT Event Customer Support Representative, Part-Time
Entertainment & Media Industry Company
Brooklyn, NY, United States
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Anschutz Entertainment Group, Inc. (“Company”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. Company owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and Company LIVE, one of the world's leading concert promotions and touring companies. Company is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.
Position Summary:
The IT Event Customer Support Representative is responsible for event day preparation and operation of the Barclays Center Information Technology functions such as: Internet connectivity, network equipment, computer software, security and hardware.
This position will serve as the arena’s first point of contact for events and will be required to expedite requests and issues as applicable. The incumbent will also be responsible for performing basic IT maintenance and administration as well as performing basic troubleshooting across the overall operation to identify issues impacting standard arena operations.
Essential Duties and Essential Functions:
Follows detailed instructions and work independently as necessary.
Handles physical tasks involving placement and setup of network equipment.
Troubleshoots connectivity (wired \ Wi-Fi) as necessary.
Makes custom-length CAT5e/6 network cables in-the-field using, RJ45 connectors, crimping tools and cable testers.
Coordinates with members on internal IT teams to activate Ethernet jacks on required VLAN’s through patch panels and respective network switches.
Troubleshoots IP Phones and IPTV issues; maintains record of activated wall jacks, network switch ports.
Extends CAT5e/6 Ethernet cable and secure with gaffers tape according to specific venue requirements/floor plan instructions as directed.
Meets all setup timelines/deadlines.
Handles all other tasks as assigned.
Supportive Functions:
IT Event Support Representative will be onsite supporting events at Barclays Center Arena. Candidate MUST be available to work weekends and holidays as scheduled to support any network connectivity issues that may occur before or during an event.
Specific Job Knowledge/Skill/Ability:
Knowledge of good customer support practice and procedures.
Communicate clearly and professionally with all clients.
Punctual and professionally attired in accordance with event schedule or directives.
Good network troubleshooting skills.
Good understanding of network cabling, patch panels, network switches, wireless networking devices, Ethernet extenders, cable testers, etc.
Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service.
Ability to successfully connect computer to network (Wi-Fi & wired).
Ability to lift at least 50 lbs. in the course of equipment move and setup.
Education:
High School Diploma or Equivalent.
Bachelor’s degree in related field strongly preferred.
Qualification Standards:
Minimum of 2 year experience in supporting TCP/IP data networks and network infrastructure.
Minimum of 2 year experience in support Microsoft XP/Vista/7 and Mac OS.
Minimum of 3 year experience in a customer service environment. Event experience strongly preferred.
A+/ Network + and\or CCNA certification is a plus
Working Conditions:
A. Travel Requirements
The incumbent may be required to travel on a very limited basis.
B. Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must be able to lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
C. Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements:
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required.
Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities.
Must have the legal right to work in the US.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must have the ability to read, write, and understand English in a working environment.
Must be able to pass a criminal background check, employment check, and a drug test prior to employment.
Ability to adapt and work effectively in various parts of the facility.
Upon employment, all employees are required to fully comply with Barclays Center rules and regulations for the safe and effective operation of company facilities. Employees who violate these rules and regulations are subject to disciplinary action, up to and including termination of employment.