Guest Services Representative (PRN)
Job Details
Guest Services Representative I
Job Code: PR5265
This position supports the Prince William Medical Center Front Desk. PRN scheduled shift of 18 hours weekly: Sunday, 2p-8p, Tuesday, 2p-8p, and Wednesday, 2p-8p.
ABOUT US
We are welcoming a new era in healthcare where achieving good health is just the beginning. At Company Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a Company Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.
JOB TYPE
Classification:Nonexempt
Supervises Positions:No
JOB SUMMARY
The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.
Communication:Communicates effectively with people of diverse backgrounds and all levels of authority.
- Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
- Responds quickly and properly to irregular and emergency situations.
Quality:Reviews processes, identifying and recommending opportunities for improvement.
- Monitors the quality of core Public Safety processes.
- Holds subordinates accountable for customer service standards and initiates remediation when needed.
- Maintains confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned.
QUALIFICATIONS
Education: High School Diploma or GED preferred.
Experience: 1 - 2 years of customer service experience, preferably in a healthcare setting, required. Refer to the Life Support Training Policy for additional details.
Licensure: Valid state driver’s license at facilities where Valet assistance may be needed, required.
Additional Skills/Requirements Required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Ability to operate a computer, including typing and using Microsoft Office.
Additional Skills/Requirements Preferred: Be a current notary public or be willing to become a notary, if needed.
PHYSICAL DEMANDS
Physical Demand Code:6A, Customer Service
Work Function/Activity: Sedentary to Light Physical Demand
The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of Company Health Northern VA & Culpeper.
OTHER
- May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
- On call responsibilities as directed: Yes
- Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
The University of Virginia, including the Company Health System which represents the Company, Schools of Medicine and Nursing, Company Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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