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Fund Accountant (Account Manager), Associate Director
Finance & Investment Industry Company
London, , United Kingdom
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Fund Accountant (Account Manager), Associate Director
Company Overview
SS&C Technologies, Inc. provides mission-critical software and software-enabled services for the global financial services industry. SS&C was founded in 1986 by William C. Stone and went public in 1996. SS&C employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its product and service offerings and capitalize on evolving market opportunities. Since 1995, SS&C has acquired 44 businesses with products, services and/or technologies in existing or complementary vertical markets.
SS&C has more than 7,500 employees worldwide, located in the Windsor, Connecticut headquarters, and offices throughout North America, Europe, Asia Pacific, and Australia. SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence. We deliver mission-critical processing for information management, analysis, trading, accounting, reporting and compliance. Our clients manage, in aggregate, over $44 trillion in assets and choose SS&C as their preferred vendor for our expertise.
SS&C acquired GlobeOp in 2012 and Citi Alternative Investor Services in 2016. SS&C is the leading independent provider of cloud-based fund administration services and software for the alternative investment industry, including hedge funds, fund of funds, private equity funds and managed accounts.
Position Overview
SS&C GlobeOp are seeking an experienced Fund Accountant to be an Account Manager in its London office based in the City of London. The position involves actively managing the service deliverables to the client by maintaining a proactive dialogue. This is a unique opportunity to join a dynamic, fast growing organisation.
Responsibilities
Client Service/Delivery Management
• Account Manager for a number of EMEA Fund Administration clients; typically Hedge Funds and Asset Managers
• Work closely with clients to understand their needs and service requirements and formulising account plans
• Facilitating and chairing regular in person service review meetings
• Responsible for managing client issues and projects through to satisfactory resolution
• Ability to build effective relationships with key internal and external stakeholders at all levels
• Ensure all services are provided to clients in accordance with the contracts and any service level agreements
• Ensure Key Performance Indications are achieved
• Ownership of client delivery, including though not limited to oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor Services
• Understand and manage client change requests though to completion
• Manage investor due diligence questionnaires and presentations
• Coordination of SS&C Fund Administration Board Reports and presenting at the quarterly Board Meetings
• Indirect management of staff is SS&C’s offshore service locations
Additional Responsibilities
Business Development
• Identify process and system improvements
• Carry out market research, competitor and customer surveys
• Stay informed as to relevant skill and qualifications levels required by staff for effective performance, and circulates requirements and relevant information to the team as appropriate
• Produce team strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
• Investigate potential opportunities for account growth and new business
• Develop ideas to increase revenue from existing and new clients
• Respond to and follow up on request for proposal (RFP’s)
• Assist the sales team in their efforts to attract new business; participate in presentations on SS&C GlobeOp’s service solutions to prospective clients and consultants.
• Facilitating and participating in meetings with external parties such as; Prime Brokers, Custodians, Counterparties, and Vendors to discuss service delivery, and market trends and initiatives that could impact our client base or improve our product offering.
Experience, Skills & Qualifications
• Industry/Accounting Qualifications preferred (ACCA, CA, CAIA, CFA, CIMA)
• Fund Accounting or Audit experience
• Strong listed and OTC product lifecycle knowledge is essential
• Solid understanding of operational risk and controls. Understanding of SOC 1.
• Project management experience and skills is advantageous
• Demonstrated track record of strong client management in the financial sector
• Able to work well under pressure and providing solutions to complex problems
• Strong interpersonal and client service skills
• Word, Excel, PowerPoint, Outlook and Microsoft project A third level qualification preferred in a finance or business-related area
• Maintains IAQ / IMC is advantageous
• Strong people management skills: both locally and remotely
SS&C Technologies/ SS&C GlobeOp is an Equal Opportunity Employer
and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.