This job has expired, please see additional jobs below
Fulfillment Coordinator
Entertainment & Media Industry Company
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Fulfillment Coordinator, Warner Music Artist Services
Job Description:
Department Description:
The VIP and Ticketing team within Warner Music Artist Services functions as a centralized shared services bureau responsible for the development, application, management and optimization of technology, marketing, operations and non-recorded music rights (merchandising, ticketing, subscriptions, e-commerce) that turns label and artist goals into “must-have” opportunities for fans.
High Level Job Description:
The Fulfillment coordinator will be responsible for managing, organizing and overseeing all physical tickets related to an artist’s presale within the Warner Music Artist Services operations. In doing so, he/she will be required to perform tasks as assigned, including but not limited to creating and maintaining ticket buyer reports, individual fulfillment of tickets direct to consumer, promoter payments, merchandise inventory, shipping and packaging. This will require daily interaction and coordination between VIP Managers, Ticketing Managers and Finance team.
Detailed Job Description/ Responsibilities:
• Assist the Ticketing, Finance and VIP team with fulfillment of pre-sale tickets direct to consumer, package shipments for fan clubs, 3rd Party Warner business, WMG VIP Campaigns and facilitate promoter payments
• Create and download ticket buyer reports, procure presale tickets and ensure delivery directly to customers
• Organize, ship and track promoter payments for show settlement for Finance department
• Manage and provide support for inventory of all 3rd party clients including WWE and WMG VIP/fanclub campaigns
• Prepare weekly shipments of merchandise to ensure on time arrival while vigorously maintaining inventory levels and controls
• Communicate and notify VIP, Finance and Ticketing managers of any shipping delays
• Understand and troubleshoot any issues with our shipping partners
• Complete special shipping projects as needed
• Oversee all work flow relating to ticket show fulfillment, promoter check tracking and merchandise inventory
Special Requirements/Preferences:
• Strong time management skills
• Knowledge of Google docs, UPS World Ship, Ticketing Platform (one Live), Microsoft Word, Excel and Outlook
• Exceptional at priority setting and decision making
• Extremely attentive to detail and efficient
• Strong organizational skills with ability to initiate and drive improvements
• Motivated & responsible multi-tasker.
• Deep love of music, pop culture and understanding of the “fan” mentality
Education Required:
• 1-2 years relevant experience
• Bachelor's Degree