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E-Commerce Operation Coordinator
Fashion Industry Company
Shanghai, , China
Job Details - this job has expired, please see similar jobs below
Brand / division:
Ermenegildo Zegna is an Italian luxury fashion house, specializing in men's clothing.
Position's Scope:
To support Omnichannel strategy in the region which is now coming close to critical launch time, the e-commerce operations coordinator is a newly created role. An initial period of training on Zegna operations will be provided for him/her to understand warehouse facilities where orders, packaging, call for delivery and return flow are managed.
Job responsibilities
• After an initial period of supervision by Senior Logistics Manager, he/she will be in charge of enabling, monitoring, facilitating, correcting the e-commerce operations in the region, with special focus to China.
• Interact with internal functions involved into e-commerce, and with a newly established external Contact Centre in charge of providing final customers with all relevant information and support during every customer touch points.
• Ensure that third party Logistic Provider is performing the service at the best possible quality and within agreed lead time KPI.
• Ensure compliance with T&C in any interaction with final customers, related but not limited to order confirmation, execution and cancellation, refund, returns, packaging format, etc.
Candidate's profile
• At least 5 years of relevant e-commerce, B2C operations experience and customer service or warehouse management
• Desire to be exposed to a top leading luxury brand in China, leader in luxury menswear industry
• Desire to be exposed to product knowledge, feature and management
• With and willing to infuse Customer Centric culture within e-commerce operations
• Hands-on and entrepreneurial spirit
• Proficient in simplified Chinese and English