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Director, Workplace Services
Internet Industry Company
Tokyo, , Japan
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Department Description
The Real Estate & Workplace Services team has fun while maintaining a healthy work/life balance. We maintain an exciting workplace where we host guests and extend our Ohana (Hawaiian for "family") spirit within our trusted environment. Members of our team share a passion for supporting one another in offering world class services to both internal and external guests alike. We love what we do and we do it well.
Role Description
Reporting to Global Workplace Services, this role is responsible for all real estate and workplace services in Japan (Tokyo, Osaka, Nagoya and Shirahama).
Responsibilities
Success will be measured by maintaining high customer satisfaction scores, keeping budget within guidelines, effectively building out and developing the local Workplace Services team, collaborating with global teams on best practices and with local teams to incorporate regional needs, innovate within function/domain via process analysis and improvement as well as cost reduction while maintaining quality standards. As Director of Workplace Services, you will:
• Coordinate with RE&WS global planning leaders and Company business units to understand space needs and develop and execute a 3-year strategic plan to meet the needs of a rapidly expanding business.
• Manage a staff of 5 - 10 responsible for providing facilities management and office services which include moves, adds, and changes; office managers, receptionists, mail and food services.
• Communicate effectively and develop a strong relationship with business units to ensure that their business needs are met and that they are informed on all RE&WS that affect them.
• Coordinate with Company finance and human resources to develop operational & project budgets as well as associated schedules.
• Create operations and project funding recommendations, manage approval process and coordinate with RE&WS operations group to bid and award contracts.
• Coordinate with RE&WS operations group to develop, document and maintain processes procedures and standards.
• Coordinate with Company security, sustainability, and information technology groups to deliver projects, maintain facilities and provide emergency response services.
• Coordinate with RE&WS operations manager and Company auditors to ensure that all accounting rules are adhered to and that projects are closed out within 60 days of completion.
• Coordinate with RE&WS operations manager to benchmark operations and projects with a goal of continuous improvement.
Required Qualifications
• A minimum of 10+ years of corporate real estate experience and strong knowledge of best practices.
• Proven people management skills.
• Excellent interpersonal, influencing, and strategy skills.
• Expert financial analysis, written and verbal communication skills.
• Strong understanding of real estate planning and operations.
• Strong skills in MS Word and Excel (including basic skills in Power Point and MS Project)