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Director, Solutions Automation - Media
Entertainment & Media Industry Company
Greenwood Village, CO, United States
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Director, Solutions Automation
Company Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Company Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.
With offices in 41 states and 147 markets, Company Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Company Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.
JOB SUMMARY
Ensures key tools developed by the Media Solutions team drive optimal value and revenue through effective integrations, solid development methodology, ongoing validation and strong communication. Leads the development and management of strategic partners and system integrator relationships on behalf of Media Solutions. Key activities include partner/systems integrator portfolio management, sales and services program execution, partner readiness and enablement across a cross-functional Enterprise environment.
MAJOR DUTIES AND RESPONSIBILITIES
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Leads prioritization, business requirements and ensures alignment against business needs for key sales automation solutions, including Inventory Forecasting, CRM and Proposal Management (after initial launch)
• Ensures that sales automation solutions, e.g. cross-platform inventory, forecasting tools and systems, meet the required specifications and format for integration into dashboards and other solutions
• Helps direct the design and implementation of standardized methods and orchestrations (e.g. APIs) for integrating inventory data, forecasting and analysis into sales automation tools, to provide for modularity and ease of integration with legacy and future systems
• Partners closely with Finance, Operations, Sales, Advanced Advertising and other stakeholders to align and integrate inventory forecasting tools across the business to ensure accuracy within Solution sets
• Coordinates with Operations on evaluation of vendor/3rd party tools and definition of requirements for vendor/3rd party tool integration into O&O sales automation tools, e.g. inventory forecasting, order management, etc.
• Validates and guides implementation of inventory forecasting models for both audience specific and spot specific inventory inside sales automation tools
• Coordinates with field on training and deployment of sales automation solutions
• Coordinates with Operations to manage pacing across platforms to feed back into planning and scheduling tools
• Assist product team in sales and operations process integration
• Proactively identifies areas to increase sales efficiency where technical gaps or manual process could be reasonably automated or redesigned through deployment of solutions/tools, and initiates the review of those areas with responsible stakeholders
• Ensures sales automation tools provide clear, intuitive, properly contextualized and actionable information for sales to make quick well informed decisions when using them
• Coordinates with Sales to ensure sales automation tools continue to support the needs of sales teams; track sales automation KPIs such as usage, throughput, automation fallout, etc.; communicate these KPIs to management with recommendations for optimization opportunities
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
• Ability to read, write, speak and understand English
• Ability to build and foster relationships by developing, maintaining and strengthening partnerships with others inside or outside the organization
• Strong analytical skills and the ability to address issues using a logical, systematic, structured approach
• Strong computer skills including Microsoft Office; knowledge of budgeting, P&L reports, systems and procedures
• Strong knowledge of marketing strategies and procedures
• Strong knowledge of cable television products and services
• Strong knowledge of digital products and services
• Excellent negotiating, leadership, communication, presentation and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to supervise and motivate others
• Ability to handle multiple projects and tasks
Education
Bachelor’s degree in business administration, finance, management or related field.
Related Work Experience Number of Years
Program Management role including experience managing large,
Enterprise-level operating projects 8+
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
• Must have outstanding leadership skills to function as a strategic business leader able to align with company's culture and values
• Must have strong ability to lead and guide decision making in business solutions
• Must have strong level of commitment to customer satisfaction
• Must have excellent interpersonal skills to work with sales, finance, operations, marketing, product management
• Must have excellent tracking skills and oversight of tasks as outlined within the programs
• Ability to prioritize and organize effectively
• Must be flexible to take on ancillary duties as would be needed in a small company atmosphere
• Knowledge of sales strategies and procedures
• Exceptional analytical skills
• Vision ability close vision, peripheral vision, and ability to adjust focus
WORKING CONDITIONS
Office environment
Travel up to 30%
Exposure to moderate noise levels