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Director / Senior Director, Technical Program Manager - Network Services
Internet Industry Company
Herndon, VA, United States
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Company website pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market, and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team, and celebrating success Aloha-style.
The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, & Coach that create delighted users,thriving teams, and innovation everywhere.
About you...
• Loves to wear multiple hats.
• Leaps tall buildings in a single bound-bringing the whole team with you.
• Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
• Highly functional in a dynamic, challenging environment.
• Comfortable bending between the tactical and strategic.
• Top-notch executive presence and communications superstar.
Top 5 reasons to join our team...
• Thrive in a culture of ownership, delivery, and innovation.
• Drive the end-to-end delivery of world-class technology solutions.
• Be a catalyst for change in the realm of World-Class Technology and Products.
• Enjoy a hyper-transparent flow of information, conversation, and ideas.
• Innovate and invent the future of Agile and Social program management.
Responsibilities:
• Working with multiple delivery teams to take ownership and accountability of technical project planning and delivery.
• Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery.
• This includes supporting and holding resources accountable for their responsibilities within the program.
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
• Utilize GUS and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning; promotes continuous improvement.
• Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep teams moving forward.
• Provide "go to" leadership, transparency, and visibility to the entire Technology & Products organization.
• Seek to continuously grow by proactively seeking and embracing constructive feedback. Provide the same level of feedback to colleagues to encourage an open and collaborative culture.
• Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers. Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program.
Experience/Skills Required:
• 10+ years of strong technical program management experience.
• Experience with data center networks, network backbone/routing, network monitoring and/or network automation software.
• 6+ years of solution management experience for infrastructure e.g. database, storage, software, or online services (SaaS experience)
• Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Adept at working with a globally distributed team and able to deliver with remote teams.
• Outstanding organizational, communication, interpersonal, and relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering, and customer support.
• Experience as a Product Manager and/or Product management a plus.
• Experience as a Scrum Master (or equivalent experience with other agile methodologies).
About Company:
Company, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Company. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.