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Director, Program Management (Digital)
Internet Industry Company
San Francisco, CA, United States
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Director of Program Management (Digital)
The Creative & Digital Team at Company is looking for a vibrant, self-starter to fill a director of program management role with a primary focus on digital. This is a key leadership role for a results-oriented person with the ability to communicate effectively, encourage sound decision-making, and guide the teams he/she works with to successfully deliver on commitments. The ideal candidate has previous
experience working in an agency and/or internal creative department where high quality results are required. A director of program management is highly comfortable facilitating and coaching teams in a fast paced, solutions oriented environment. This individual will drive the execution of strategic marketing initiatives on Company website and other digital properties.
You must be able to:
• Organize and facilitate project planning, weekly meetings, and presentations
• Track milestones and tasks with assigned teams
• Provide timely status reports; introduce mitigation tactics to minimize project delivery risks
• Manage and mentor group of project managers and program managers
• Identify and remove impediments that block the team's ability to meet project objectives
• Facilitate team discussions and resolve conflict
• Communicate timelines and approval framework for cross team understanding
• Orchestrate the efforts of cross functional teams to execute on strategic launches, awareness
campaigns and events to ensure all stakeholders are updated
• Identify, develop, and roll-out new processes when appropriate
• Develop new tools to automate or streamline processes
Specific Knowledge/Skills:
• You have twelve plus years project management/program management experience (required)
• You have exceptionally strong command of the digital and social media space (required)
• You have extensive experience in web development, with a focus on CMS platforms and other
web technologies (required) AEM experience preferred
• You have extensive experience with industry best practices in relation to information
architecture, user experience and user interface designs
• You have experience managing and mentoring program managers and project managers.
• You have outstanding organizational, communication, and interpersonal skills
(verbal/presentation/written)
• You have proven experience working with teams across multiple departments (cross-functional
groups a plus)
• You have the ability to affectively use common PM tools (Mavenlink, MS Project, Smartsheet,
Basecamp, Wrike, PowerPoint, Google docs, and so on)
• You have agency experience (both in house and outside agency a plus)
About Company:
Company, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Company. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.