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Director Product Management Consumer Engagement (Digital IT)(m/f) 1
Fashion Industry Company
Herzogenaurach, , Germany
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To help us driving this journey we are looking for a
Director Product Management Consumer Engagement (m/f)
You will lead CRM and Consumer-Service Product Management and will drive highest standards of business consulting in an ever evolving process and system environment at edge of consumer experience in CRM, Personalization, 1:1 Consumer Communication, Consumer Service, Consumer Data Capture and Loyalty. Together with your team of Product Managers you will co-lead the agile transformation and IT program / project delivery of the Consumer Engagement Product Domain. Enabling, coaching, consulting and driving the delivery of agile teams with product-owners, scrum-masters, product-specialists, solution architects and software engineers will be a major part of your work.
What we offer:
• You will be the Lead Product Manager and Consulting best-practice master by increasing your team’s skills in the Consumer Engagement Processes and IT Solution Offering.
• You will be the functional owner and expert of the Consumer Engagement business functionality as well as the underlying systems and have direct responsibility for:
◦ Business Consulting across all Consumer Engagement IT Products in an agile IT delivery context of global capabilities in:
# CRM (Consumer Relationship Management in the context of a 360 view of the consumer)
# Communication and Personalization in eMail, Web, Social, Mobile, Consumer-Service, Retail
# Consumer Service in Experience Center (Call-Center) Operations
# Consumer Data Capture and Lifecycle Communication Programs
# Loyalty Concepts and Operations
◦ Evolution, Enhancement, Transition and Roll-out of standardized business functionality
◦ Being any time informed and ahead of business users in regards to solution options, capabilities, market trends and innovations
◦ Maintaining an any-time up to date documentation of the process architecture and solution capabilities
• You will lead and be part of a highly engaged, multinational team with international career opportunities.
• You will have tangible impact on the digital strategy and possibility to change the status quo.
• You will benefit from individual development, training and a tech community helping you to further sharpen your persona, functional and technical skills.
• You will benefit from a sport friendly environment and a campus style work place.
• You will earn a competitive salary and benefits + company car + 44% discount on adidas & Reebok products
What we are looking for:
• Digital Native, with a passion for latest Digital Consumer Engagement technologies and consumer value delivery
• Leadership skills in a highly agile, energized and technical work environment
• Profound knowledge of Digital Technologies in the Consumer Engagement Space (Adobe / Salesforce / Oracle / Hybris Marketing Cloud, Salesforce Service, AWS, Azure, other Niche-Marketing-Solutions, etc.)
• Passion and hunger for exploring / prototyping new business functionality
• Have a startup mentality and be passionate about defining, evolving and owning the business functionality you implement
• 8+ years of IT experience and / or College/University degree with a major in Computer Science or comparable. 6+ years IT consulting / business consulting experience.
• An entrepreneurial mindset with a high energy for change, a passion for sports and a strong sense of humor
Sound good? Apply hereand be part of our tomorrow.
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