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Director, Operations
Internet Industry Company
Singapore, , Singapore
Job Details - this job has expired, please see similar jobs below
• Strategically lead multiple operational departments including Security, Hospitality Services and Facilities within the region
• Drive the success of all operational support for Community Management teams
• Directly manage the Regional Directors of Facilities across the region
• Implement and measure clear KPIs for each sub-department
• Structure effective training program that enables team members to onboard quickly and successfully
• Accountable for department budgets
Process Management and Business Insights
• Manage key processes to optimize the region’s business, including goal setting and review, and cross-functional meetings designed to optimize member experience
• Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
• On an ongoing basis audit key business processes and recommend improvements
• Play a “program management” role in the region to ensure that the highest priority projects are successfully executed
Security Management
• Oversee the region’s security policy and procedure as determined by the Global Head of Security
• Work collaboratively with IT and Global Security to develop a Business Continuity Plan
• Ensure all fire, health and life safety regulations are being followed across the region
Facilities
• Responsible for driving team’s achievement of Facilities SLAs
• Analyze recurring facilities issues in region and work on solutions to mitigate
• Continually explore and implement process improvement measures
• Manage legal & compliance issues relative to building operations to ensure Company is operating within compliance of all local applicable laws
• Oversee janitorial strategy based on local regulations and requirements
Hospitality Services
• Collaborate with the General Manager to explore and implement food and beverage programs regionally that are consistent with Company’s message and level of quality
Requirements:
• Minimum of 10 years of experience in hospitality, food and beverage, property management or other relative field
• Strong understanding of building mechanical systems
• Experience opening new business units, including restaurants, hotels, commercial properties, etc.
• Deep understanding of building financials in order to continually optimize vendor and team performance
• Experience managing teams located in multiple markets and countries
• A true leader. One who can inspire others to take action and be their best
• Strong written and verbal communication
• Experience presenting to executive level stakeholders to receive the necessary resources for success
• Knowledge in IT infrastructure a plus
• Multiple languages a plus
• Proficient in all Microsoft Office applications
• Fluent in both English