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Director, Operations
Fashion Industry Company
Winder, GA, United States
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POSITION SUMMARY:
The Director, Operations Support is responsible for the successful maintenance and support of our Boutiques. This position is responsible for project management, team management and quality of customer service. Generates timelines, estimates costs, and ensures Boutique service level agreements meet the needs of the client. Relies on extensive experience and judgment to plan and accomplish goals, from both a helpdesk and depot perspective.
FUNCTIONAL RESPONSIBILITIES:
1. Provides day to day and strategic leadership to a team
2. Accountable for defined projects, initiatives and all associated client Implementation projects, and satisfaction.
3. Responsible for applying expert knowledge of the service delivery and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists
4. Additional responsibilities include, but are not limited to: allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements. Decisions are made, based on information provided, to support associates in solving problems.
5. Manage team allocation by ensuring that each associate has a manageable workload and reallocating, resources as needed. Ensuring that associates as cross trained.
6. Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - Coach, mentor and develop team members. - Ensure team members are appropriately trained to handle day to day activities
7. Keep abreast of industry trends and best practices, market data and new product rollouts.
QUALIFICATIONS:
• Bachelor's degree is required. - Master's degree is preferred
• Experience Running or managing a help desk or support function
• 10+ year's business experience, with 5+ years managing teams and recruiting talent.
• Previous project management experience is required
• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required
• Experience with Vendor Management and negotiations
• Experience presenting to a variety of levels including senior management is required
• Ability to travel