This job has expired, please see additional jobs below
Director of Solution Management
Internet Industry Company
Bellevue, WA, United States
Job Details - this job has expired, please see similar jobs below
Company
Company’s Global Supply Operations (GSO) are responsible for coordinating with Company’s entire portfolio of lodging supply partners to ensure partner satisfaction for travel purchased through multiple Company brands across the US, Canada, Europe, Middle East, Africa and Asia Pacific. The team manages operations for a global supply portfolio that is available for booking through various points of sale, including the websites of Company, Inc. and its affiliates. The GSO organization has 1500+ employees based around the world across 48 offices.
As the Director of Solution Management, you will provide thought leadership for improving the business, by defining and driving the strategic direction for the Global Supply Operations (GSO) end to end processes, providing insight, analysis, and recommendations on how to improve the support provided to suppliers, improve efficiency of the processes and elimination of defects. With a team size currently of 15 Solution Managers and 4 direct reports, the responsibilities will involve tactical execution on these projects and helping lead the change in a rapidly changing environment.
In addition the role will involve participating and supporting corporate wide initiatives and being the voice of the GSO business in such initiatives ensuring we balance the GSO strategic direction with the overall company direction. The Director of Solution Management reports into the Senior Director for Operations Support.
Responsibilities include but are not limited to:
• Providing thought leadership & envisioning a future state of operational excellence, making recommendations that influence business decisions and outcomes, and working to drive the business towards a new operational vision
• Building and executing on an ongoing roadmap for delivery of an improvement in the end to end processes across GSOs support offering
• Supporting the strategic objectives of the Company Lodging Business by understanding the current state of Company’s lodging support organization, its customers, industry, and environment.
• Driving process simplicity and standardization globally throughout operating centers and business, while balancing region and market specific needs.
• Working with business operations to handle and continually improve the customer and staff experience while reducing operating costs.
• Working with technology teams and business partners to improve the effectiveness of GSOs technology and process infrastructure.
• Acting as a change leader for the GSO business, ensuring innovations / developments are led to successful implementation.
• Acting as a change leader for the Solutions Management team – building and developing the teams skillsets to keep pace with the a constantly changing and dynamic environment
• Developing and harnessing the culture of innovation and creativity within the Solutions Management team
• Establishing a team culture that cultivates development and retention within GSO
• Working across departments and organizations to coordinate, inspire change and ‘get things done’
Qualifications:
• Demonstrated ability to work in a continually changing and energizing environment , and creating and delivering value in this environment
• Excellent social and communication skills; able to effectively interact and form relationships with individuals of all levels.
• Ability to build tight-knit relationships with applicable leadership teams across Company Inc.
• Demonstrated strong cross-functional leader with a shown ability to drive implementation of new tools and features while mitigating risks and balancing business needs.
• High degree of competency within all phases of leading initiatives including: issue and risk identification and management, change management, tracking dependencies and achievements, and communication of overall project status.
• Demonstrated enthusiasm and curiosity for continuous improvement and root cause analysis.
• Constantly alert to opportunities for process improvement through different applications of technology, automation, or other tools.
• Strong written and verbal communication skills.
• Bachelor’s degree required , MBA nice to have
• Demonstrated business and commercial acumen
• 10+ years’ experience in a combination of project and process improvement leadership positions driving cross functional initiatives within a technology focused organization.
• E-commerce website or travel industry technology experience nice to have
• Consulting experience or experience supporting call center operations would be an advantage
Our mission is to revolutionize travel through the power of technology. Collectively, the Company, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Company, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Company delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines.
Company is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.