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Director, Customer Relationship Management, Corporate Real Estate
Finance & Investment Industry Company
Charlotte, NC, United States
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COMPANY OVERVIEW:
As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been Company's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.
When you work here at Company, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.
To be difference makers.
For more information about Company, visit our website.
POSITION SUMMARY:
The Director, Customer Relationship Management ("CRM") will be responsible for liaising on behalf of Corporate Real Estate (“CRE”) with internal business partners to understand and communicate business unit plans and strategies while guiding change management process. The CRM will serve as an advocate for all lines of business throughout entire process from definition of needs, development of strategy, space planning, leasing, design, construction, and relocation. CRM is well placed within CRE strategy division to assemble all data to make business unit decisions.
KEY RESPONSIBILITIES AND DUTIES:
Scope & Knowledge
Ability to interact with executive level managers to understand business strategy with highly positive demeanor and strong communication skills. Ability to summarize and synthesize portfolio strategies by thoroughly understanding core business platform and competitive position. Advocate CRE and enterprise strategic initiatives and policies requiring knowledge of all aspects of CRE strategy and execution. Shepherd business requirements and CRE initiatives through decision making and implementation process requiring ability to build partnering relationships while at the same time being relentless within internal approval process.
Job Complexity
Assists in developing initiatives on process/workflow improvements and program/policy changes. Works independently on moderately complex analysis. Assists senior staff on more complex analysis. Recognizes strategic implications of problems and issues. Generates alternative ideas/solutions while assessing risks of proposals. Takes responsibility to correct mistakes and resolve customer problems and concerns. Leads projects and makes decisions that have high impact to a function, business unit/area.
Interaction
Frequently interacts with managers at all levels, customers and/or functional peer group managers, normally involving matters between functional areas, company business units or customers/clients and company. Networks with key contacts outside own area of expertise. Gains cooperation and commitment to take action from staff, peers, senior managers, current and prospective customers with high levels of influence. Serve as departmental liaison to interdepartmental or interdivisional project initiatives. Negotiates resources across multiple business units/functional areas. Serves as initial point of contact for business area(s) being supported.
Oversight/Freedom To Act
Normally receives little instruction on day-to-day work and general instruction on new assignments. May lead and communicate relevant details on complex projects and make decisions that have moderate impact on business. Mentors project professionals and business support staff and helps prioritize daily activities.
QUALIFICATIONS:
Required Skills
• 8 + years’ of relevant work experience in Corporate Real Estate
• 8 + years’ experience in space planning, leases, renewals, design and construction.
• Bachelor’s Degree in Real Estate, Interior Design, Finance or Business Administration required
Desired Skills
• Master’s Degree in Business Administration a plus
• Strong leadership and communication skills required.
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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).
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