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Director, Client Advice and Management
Advertising Industry Company
Los Angeles, CA, United States
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Position Summary
The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Company clients. You partner with the integrated Company team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.
You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients’ business and are an authority on Company and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client’s goals. The Director “makes the trains go” – and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.
Essential Functions
• Client
◦ Day to day driver and quality manager of the Client Advice and Management team
◦ Manages all communications in a timely manner, with no request going unnoticed.
◦ Leads, issues and conducts weekly client “hot list” meeting
◦ Contribute to and author client proposals, recommendations and points of view
◦ Build relationships with day to day leads on the client side, as well as with clients’ partner agencies
◦ Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
◦ Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
• Internal
◦ Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
◦ Apply a client lens to all areas of Company product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
◦ Regularly educate your team, your Group Director and Discipline leadership on your clients’ business, culture and industry
◦ Keep all leadership and team members informed and aware of new developments internally and externally
◦ Develop your client advice team through performance management and giving consistent feedback
◦ Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores
◦ Support SD/GD in leading key projects and internal timelines
• Commercial
◦ Ensure over delivery of all agreed-upon performance KPI’s
◦ Support the Group Director in tracking and managing team staffing and resource allocation, and monitoring scope of work
◦ Seek out opportunities to grow existing business and drive organic growth across group of accounts, through Company’s services as well as those of Mediabrands’ and IPG partner agencies
◦ Regularly track and report progress against financial goals / targets across Company and Mediabrands SBU’s
• New Business
◦ Participate and project manage in new business when required – either on prospective clients or organically from your own group of clients
Qualifications
Education:
• Bachelor degree in related field or equivalent work experience
Work Experience:
• 7+ years’ experience in Marketing, Advertising or Media
• 4+ years’ experience in leading, managing and developing a staff
Skills:
• Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
• Ability to drive projects from conception to completion; project management experience
• Background in consulting, marketing, advertising or integrated communications
• Strong leader, presenter and packager of opportunities
• Strong commercial acumen
About Us
Company is different to other media agencies. We are not trapped by a legacy structure primarily centered on paid advertising. Instead, we are liberated by a new world structure designed to deliver highly differentiated and highly effective communications strategies for our clients. We’re not the biggest agency in town. So rather than outsize our competitors we must outsmart them. That’s why we’ve built the strongest strategic capability of any agency in the market. Core to this strategic capability is an obsession with culture and how brands can pivot from brand advertising (which is forgettable) to cultural branding (which is highly memorable). Our new world model is comprised of four central “craft centers” – Client Advice and Management, Strategy, Communications Design and Partnerships.