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Director
Fashion Industry Company
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Director, Saks First
Job Description
Strategize opportunities to grow the share of wallet of the companies top clients by creating high-touch experiences. Plan and execute these experiences by partnering with cross functional teams, local doors and vendors. Ensure the experiences are to our clients expectations/standard. Develop relationships with the clients for the purpose of gaining access to their network for client acquisition. Gain insight into the desires of these high-level clients in order to share learning with executives and stores to evolve the program.
• Drive customer experience and identify new customer service initiatives through collection and analysis of customer insights and research
• Partner with vendors to develop client experience opportunities to drive incremental sales
• Maintain and build customer relationships
• Develop strategies to enhance strengths and address opportunities based on customer feedback and merchant initiatives
• Project planning including timelines, deliverables, stakeholder teams, etc.
• Oversee all day to day logistics to ensure a positive customer experience
• Lead Customer Experience and Store Operations innovation projects / initiatives
◦ Plan, direct and coordinate the activities involved in projects / initiatives
◦ Provide leadership and oversight for Special Projects / Specialists businesses; develop and drive strategies to grow business, drive positive financial results and enhance services provided to customers
◦ Create and deliver executive level presentations and communications
Qualifications:
• Enthusiasm for working with customers on a day to day basis
• Ability to problem solve in high visibility situations
• Demonstrates enthusiasm and ability to be collaborative in a team environment to deliver positive business results;
• Eager to embrace and support change, ability to manage in an ambiguous environment;
• Skilled at coaching, developing, and influencing others;
• Proven leadership and people management skills;
• Ability to prioritize multiple projects and tasks;
• Proven ability to deliver results
• Highly flexible and adaptable;
• Ability to work autonomously and independently;
• Ability to partner with peers and corporate business partners within the HBC organization;
• Project leadership on a multi-site, multi-stakeholder level;
• Strong interpersonal and presentation skills;
• Highly proficient in Microsoft Excel, Word, and PowerPoint;
• Strong analytical and innovative mindset
• Excellent oral and written communication;
• Bachelor’s Degree from an accredited four-year college or university (preferably in Business Administration);
• Additional responsibilities as required
Note: Only applications submitted online will be accepted. HBC welcomes all applicants for the position, however, only those selected for an interview will be contacted.