Customer Services Professional with Finnish
Job Details
Description
Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Customer Service Specialist with Finnish
Location: full remote
Your daily tasks:
Consistently achieve email quality score goals to meet client and customer satisfaction goals.
Maintain accuracy and security of customer information on the database;
Following company policies and procedures, ensuring quality;
Performing daily tasks in an efficient and timely manner;
Investigate, troubleshoot, and diagnose hardware and software technical issues;
Stay up to date with process changes and product updates;
To complete daily tasks as allocated in an efficient and timely manner.
Requirements:
Language: Proficiency in Finnish (C1) and English (B2)
Experience: Cool if you have experience in customer service;
Technology: Knowledge of MS Office and developed computer skills;
Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).
Advantages will be:
Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Soft skills.
Working conditions:
Type of contract you choose yourself (freelance contract for students or employment contract);
Basic salary + bonuses;
Working hours: 9:00 am - 17:00 pm, Monday - Friday (8 hours a day);
Remote job offer
Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
We offer private Medicover privacy insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.
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