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Customer Service Representative
Entertainment & Media Industry Company
Washington, d.c., DC, United States
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About Us
Company is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. Company owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. Company’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
The Customer Service Representative is responsible for handling orders for advertising running on WRC-TV.
Job Duties
Work closely with Account Managers locally at the station and National offices to provide complete customer service to all NBC clients
Receive, enter and maintain commercial and digital orders in sales and traffic systems
Verifying incoming orders for acceptable rates, ratings, impressions, programming and ad placements to minimize last minute changes
Relay maintenance of contracts to agencies where action is required including but not limited to, spot make goods, program changes and under delivery weight
Act as a liaison between Account Manager and Agency to meet all buyer request, including contract, inventory, and program details
Track performance of contracts on local station through proprietary posting system
Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and disputes
Work closely with Digital AdOps team to ensure all online campaigns run successfully
Qualifications/Requirements
Bachelor’s degree in Sales, Marketing, Business or related degree, or equivalent work experience
Minimum 1 year of experience working with Word, PowerPoint and Excel
Minimum 1 year of experience working in a sales support capacity
Minimum 1 year of experience in data entry
Additional Job Requirements
Must be willing to work in Washington D.C.
Must be 18 years or greater
Must have unrestricted work authorization to work in the United States
Must be available to work overtime as required
Desired Characteristics
Experience with WideOrbit, Media Ocean, DDS, Nielsen Audience Measurement
Knowledge of TV Traffic operation functions preferred
Ability to meet deadlines under pressure and manage multiple projects
Ability to work well with others in a team environment
Superior organizational skills
Excellent communication skills