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CRM Product Owner M/W
Entertainment & Media Industry Company
Montreuil, , France
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Company Description
Company is a leading, creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman and Far Cry.
The teams throughout Company’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs. For the 2014-15 fiscal year Company generated sales of €1,464 million.
To learn more, please visit Company website
Job Description
Reporting to the VP of Worldwide Distribution IT the Position will be responsible for continuous interaction with the global businesses (CRM, Customer Support, Customer Engagement,…) and IT teams (Web studies, BI, ERP,…) to identify points of collaboration and business consistency.
The primary areas of focus for the Position will be to interact with the global CRM teams, and to maintain awareness of the related business activities and solutions being supported and deployed by CS and CE leaders in articulating more cohesive priorities and processes. The Position will also need to maintain a deep partnership with It teams to ensure data connectivity, quality and consistency.
RESPONSIBILITIES:
The main focuses of the role are on a cohesive business process, technical solution and data architecture to meet the needs of the global CRM businesses; and on facilitating the business in defining and delivering what is necessary on the use of the solutions.
As CRM Product owner your detailed missions are:
1. Management and evolution of the CRM portfolio according to business expectations:
• Working from the business needs to define project requirements by creating high-level business architectural specifications, ensuring feasibility, functionality, and integration with existing systems and platforms as they enable the business teams
• Improve business solution adoption by working with business teams on all phases and implementation timelines
• Work with IT teams to improve and refine consistency between systems, allowing them to have a unified user experience
• Continually work along with the IT teams to ensure the overall integrity of the software architecture and validate it against the business requirements
2. Continuous improvement of our products:
• Represent business needs throughout the IT groups for a more integrated internal and external products into a cohesive user experience
• Produce recommendations and guidelines on projects’implementations and ensure that the solution meets the business needs
• Manage risk identification and risk mitigation strategies associated with the architecture, in order to define the right services to deliver the SLA to the business
• Plan and recommend new technologies in collaboration with other IT teams, aligning business needs with the overall organization and market trends, and ensure a timely application of these recommendations
3. Support of business teams:
• Ensure all the associated teams responsible for delivering the components of the operation have documented and tested all elements of the operations environment
• Ensure that all the associated business teams have documented and tested the business aspects and are properly staffed to support the business need
• Identify and interact with business stakeholders to make sure their needs are being met, and facilitate post mortems and analysis on project deliverables
Qualifications
◦ Bachelor’s degree or equivalent and 5 to 8 years’ progressive experience in project
management/business analysis/process design
◦ Excellent interpersonal skills, team spirit and communication is a must
◦ Strong time-management skills and attention to detail; capable of tracking, managing,
and resolving many issues efficiently
◦ Very agile and adaptable, experience working across organizational boundaries on a local
and global basis preferred
◦ Proficiency with time tracking and collaboration tools (e.g. Microsoft Project, JIRA,
SharePoint).
◦ Understanding of information technology foundations (e.g. networking, application
architecture, hardware/infrastructure, authentication/authorization).
◦ Ability to speak French is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.