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Coordinator 1, Workforce Management
Entertainment & Media Industry Company
Sandy, UT, United States
Job Details - this job has expired, please see similar jobs below
Military Experience Welcome!
Job Summary:
Responsible for ensuring that call center schedules meet daily demands of business stakeholders.
Core Responsibilities:
• Develops and coordinates implementation of contingency plans for contact centers.
• Determines the impact on service levels when staff are added or reduced.
• Manages the relationship between cost and service for contact centers.
• Develops routing solution to achieve business goals and keeps centers and others informed of progress, issues, and/or problems that could impede goal achievement and suggest workable solutions.
• Demonstrates substantive Workforce Management knowledge and skills and apply them to well defined work activities.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 0-2 years related experience
Company is an EOE/Veterans/Disabled/LGBT employer