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Contracts & Allocations Coordinator Apprentice
Entertainment & Media Industry Company
London, , United Kingdom
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Description
Job title: Contracts & Allocations Coordinator Apprentice
Location:190 Holborn, London
Reference no:1700938
About Company
At Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small
About Apprenticeships
Our mission is to develop a programme that will help Company, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Company provide.
We are proud to launch our new Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and more. Our apprenticeships range from level 2 through to degree level and we have intakes throughout the year.
As the world’s learning company, we understand the skills and knowledge required to empower you to succeed in learning.
Company believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: Company website/
Context
Company Qualification Services is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.
The successful post holder will manage the deployment of our examiners, moderators and verifiers, known as Assessment Associates (AAs), to assessment roles in a given subject area. They will be responsible for ensuring that sufficient AAs are contracted to meet target requirements in all areas for which the Contracts and Allocations Coordinator is responsible.
Key Accountabilities
• Taking responsibility for a given qualification area from across the GCE, GCSE and Vocational Qualification range, to manage and facilitate the contracting, deployment and allocation of Assessment Associates (AAs) in line with forecast requirements and to tight deadlines.
• To assess requirements and dispatch sufficient contracts to ensure full coverage of the required workforce is achieved by the target date, following up non-replies and ‘topping-up’ to cover AA withdrawals.
• Allocate AAs to all approved BTEC centres for which a service is provided, preparing Verification Schedule and issuing contracts.
• Ensure that AA contracts Terms and Conditions and other relevant documentation are dispatched within agreed timescales.
• To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available AAs through to standardisation, and re-standardisation if required.
• Assisting colleagues within the Contracts and Allocations team with their workload during peak times.
• Liaison will be required with other stakeholders and their areas of the business in order to achieve business objectives..
This role is business-critical and covers an essential phase in the successful delivery of the GCE, GCSE and Vocational Qualifications. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities,meeting deployment targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc.
Qualifications
Key Competencies
• Providing a customer focused service
• Communicating with influence
• Working with others to achieve goals
• Delivering goals in a changing environment
• Taking a creative and innovative approach to work
• Maximising potential in self and others
Person specification
The position requires high level communication and organisation skills, and the ability to effectively prioritise a large and varied workload in the context of strict deadlines.
Key requirements for the successful applicant are an ability to co-ordinate and carry out activities with limited supervision, and take ownership of the allocation responsibility for a suite of subjects for GCE, GCSE and other Vocational qualifications. Excellent interpersonal skills are required to interact effectively with internal and external customers.
The ideal candidate will:
Essential
• Have GCSE English and Mathematics Pass or equivalent
• Possess the ability to work effectively as part of a team
• Have previous Administrative or relevant experience
• Excellent customer service skills
• Have Good written and oral skills
• Have Awareness of Edexcel’s business and general educational issues
• Understanding of AA contracting and allocation activities and payment issues
• Good understanding of Microsoft Office package, intermediate MS Word and Excel skills
Desirable
• Knowledge of CRM, iSeries, IQS, Business Objects and Procweb systems
Business Administration Apprenticeship Framework – Level 3 (Advanced)
During the Apprenticeship, the post holder will work towards gaining Advanced Level 3 qualifications in Business Administration through work based learning.
As part of the training for the advanced Business Administration Apprenticeship you'll complete:
• Level 3 NVQ Diploma in Business Administration
• Level 3 Certificate in Business Administration
• Level 2 Functional Skills in English and mathematics
We offer a competitive salary for all our Apprenticeships
*The closing date for this role is 23/02/17